Customer Service Sales

Adrian Harris

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Customer Service

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and leading people in the right direction. Experience well over 27+ years working in multiple sectors and multiple roles. Outstanding leadership, organizational, and problem-solving skills. Highly collaborative with a knack for building productive relationships with peers, colleagues, and management, to function smoothly while driving others around me towards excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point to not only peers and colleagues but also the management. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go the extra mile and helped in achieving what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results, establishing and maintaining the key partnerships and relationships that prove productive and allow for better performance. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

Skill Areas: wOrganizational Skills wAccounts Payable wAccounts Recievable wCustomer wService Employee Coaching

PROFESSIONAL EXPERIENCE

Texas Oncology (Feb 2020 – Apr 2020)

Insurance Specialist

Responsible for timely and accurate pre-registration, insurance verification and up front collection and before patients come in for their exam or scheduled surgeries.

Prevent avoidable denial through compliance with payer-certification and authorization requirements. Technical, critical thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patient and families.

Ability to prioritize work with minimal supervision, in order to independently carryout the duties of the position. Basic computer knowledge.

Fisher Scientific International, Houston, TX (Nov 1998 – Aug 2005)

Analyzed and resolved problem invoices and other Credit and Collections, Customer Service, Logistics, Sales, and Customer resolution. Call Center environment and experience.

Compass Bank, Houston, TX (Jan 1996 – May 1998)

Teller Coordinator

Analyzed data compiled from various sources and compiled into reports for operations known to Houston Bank.

Supervisory responsibilities over staff.

Recognition in 1991 for successful new products netting $6 million new account acquisition deposit.

Recognized also in 1997 for exemplary control internal audit.

Mac Gregor Medical Radiology, Houston, TX (Feb 1994 – Jan 1996)

Receptionist/Appointment Scheduler

Patient assistance, office management of the radiology department.

Coordinated patients appointments scheduled; negotiated payment arrangements; balanced daily cash, checks credit card receipts. I scheduled various exams for patients.

Worked for Dr. A Dr. General Surgeon, I verified all of his patients Insurance and scheduled all his patients appointments & Surgeries.

Awarded for Outstanding patient service regularly, beginning within the first six months of employment.

Savings Of America, Houston, TX (May 1983 – Feb 1993)

Savings Bank Operations Officer

Responsible for the successful operations of "Texas Champion" status branch in profitability for 1993.

Ten years of experience in high volume customer service in the Galleria area and Astrodome/Medical Center area.

Internal control and security accountability resulting in recognition for loss control and staff development in 1991-1993.

Successful financial product sales promotions, netting $8 million in new account activity.

National Bank Of Commerce/Houston First Savings, Houston, TX (Aug 1978 – May 1983)

Customer Service Rep/Proof Operator

Superior Customer Service through need analysis and solution-driven consultative sales techniques. Marketed financial service/product sales relationship banking programs and services. Recognized in 1982 for Outstanding Customer Service.

Processed cash, credit card, and gift card payments and returned payment cards, change, and provide receipts to customers.

Madison High School, Houston, TX (Sep 1975 – Sep 1978)

Accounts Paybables and Accounts Recievables.

Professional Development & Credentials

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