Desktop Support Network Engineer
Resume:
Chris Thorns
Network Administrator - PDX Inc
Fort Worth, TX 76133
*****************@***********.***
Work Experience
Network Administrator
PDX Inc
July 2013 to Present
• Manage Us and India network consisting of Cisco routers, switches, and firewalls.
• Level 3 support for operations on areas of routing.
• Worked with Web developers to provide reliable web services.
• Configured LAN switching infrastructure using 6509 backbone switches for user access.
• Configured Datacenter network consisting 2 Nexus 7009 switches.
• Configured server load balancing on F5 networks load balancers.
• Designed and configured remote office networks.
• Configured ASA firewalls for remote administration through SSL, ipsec vpn, ssl vpn.
• Troubleshooting TCP/IP protocol using Sniffer software.
• Configured secure access to FTP servers utilizing ACL.
• Troubleshooting SMTP mail relay.
• Used traceroute to analyze traffic patterns within network.
• Ability to communicate with senior management on IT current and future needs.
• Worked with various teams to design and implement network and server projects.
• Worked with business units to design and implement solutions that fit their needs.
• Provided level one training for helpdesk and desktop staff in the area of networking.
• Assisted in the design and implementation of cabling projects that included cat5 and multi-mode fiber media.
• Assisted in the design/implementation of data center moves.
• Provided support for VOIP.
• Configured Wireless controller and installed wireless access points in the corporate and remote offices.
Sr. Network Engineer
Midland Credit Management
February 2012 to July 2013
• Manage Us and India network consisting of Cisco routers, switches, and firewalls.
• Level 3 support for operations on areas of routing, vmware, windows support, video conferencing
• Designed network integration plans for company's that merged with Midland Credit.
• Worked with Web developers to provide reliable web services.
• Configured network load balancing between two 6509 backbone switches for server farm.
• Configured Datacenter network consisting of 2 Nexus 5596, 2 Nexus 7004 switches along with cisco 3925 router and riverbed 5055 wan optimization appliances.
• Configured server load balancing on A10 networks load balancers.
• Designed and configured remote office networks.
• Configured ASA firewalls for remote administration through SSL, ipsec vpn, ssl vpn.
• Troubleshooting TCP/IP protocol using Sniffer software.
• Configured secure access to FTP servers utilizing ACL.
• Troubleshooting SMTP mail relay.
• Used traceroute to analyze traffic patterns within network.
• Ability to communicate with senior management on IT current and future needs.
• Worked with various teams to design and implement network and server projects.
• Worked with business units to design and implement solutions that fit their needs.
• Provided level one training for helpdesk and desktop staff in the area of networking.
• Assisted in the design and implementation of cabling projects that included cat5 and multi-mode fiber media.
• Assisted in the design/implementation of data center moves.
• Provided support for VOIP.
• Configured Wireless controller and installed wireless access points in the corporate and remote offices.
Network Engineer
Ascension Capital Group Inc
April 2006 to February 2012
• Manage network of 150 windows xp desktops, 20 windows servers (2k/2003), cisco router and switches, cisco asa firewall
• VMWare ESX Server
• Netapp Fas270
• Blackberry Enterprise Server
• Support Toshiba phones system
• Desktop Support
• Pc Imaging
Consultant - HP
TEKSystems
April 2005 to December 2006
Installed/managed network of 6509 switches.
Network Administrator
International Galleries Inc
September 2003 to December 2006
• Consult with management on IT planning and budgeting.
• Mange network of 100 windows xp pro. desktops, 5 windows servers (2k/2003), cisco router and switches, Netscreen firewall.
• Support Altigen VOIP server.
• Network cabling. (voice and data)
• Audio/Video support
Consultant
PET ECOLOGY BRANDS INC
May 2003 to May 2003
• Installed two Sonic Wall firewalls
• Configured site-to-site VPN and remote VPN
• CAT5 cabling
• PC installation and configuration.
• Helpdesk Support
Senior Network Planning Analyst
TRINITY INDUSTRIES, INC
April 2000 to October 2002
• Setup and Installed Dell desktops and servers.
• Level 2 Desktop support.
• Managed Lan/Wan installation/configuration/support for remote facilities.
• Supported network access for internal company users and thousands of remote users.
• Designed network integration plans for company's that merged with Trinity. Set up video conferencing for merger announcements, board meetings and intra-corporate meetings.
• Worked with Web developers to provide reliable web services for customers.
• Installation/configuration/support for eHealth network management software on Windows 2000 server.
• Configured network load balancing between two 6509 backbone switches for server farm.
• Configured DNS and DHCP on windows N.T. and Windows 2000 servers.
• Configured pix firewall for remote administration through SSL.
• Troubleshooting TCP/IP and IPX/SPX protocol using Sniffer software.
• Configured secure access to FTP servers utilizing ACL.
• Troubleshooting SMTP mail relay.
• Used traceroute to analyze traffic patterns within network.
• Configured Frame-Relay, Leased-Lines, and ISDN connections to network.
• Ability to communicate with senior management on IT current and future needs.
• Worked with various teams to design and implement network and server projects.
• Assisted in installation/configuration of Cisco VPN Concentrator for Lan-to-Lan connectivity.
• Configured NAT on Cisco 7200 series router.
• Configure Pix firewall NAT and PAT.
• Configured DLSW+ for legacy AS400 connections.
• Worked with business units to design and implement solutions that fit their needs.
• Provided level one training for helpdesk and desktop staff in the area of networking.
• Assisted in the design and implementation of cabling projects that included cat5 and multi-mode fiber media.
• Assisted in the design/implementation of data center moves.
• Provided support for VOIP.
• Configured VLANS on 6509 and 2950 switches utilizing HSRP.
• Managed the installation of wireless access points at remote facilities. Security Administrator
COMPUSA
April 1999 to April 2000
Managed user accounts in SAP and NT domain.
AS400 Operator - Ran nightly backups, batch job processing, printing reports and checks. Consultant
IBM - Fort Worth, TX
December 1998 to April 1999
AS400 Officevision Helpdesk
Provided support for customers using AS400/Officevision. Computer Operator
CORPORATE SYSTEMS
1995 to 1998
Managed batch processing on IBM ES9000 Mainframe including monitoring 6 CICS online regions for customers. Maintained 5000 tape library, converted flat text file from mainframe to predefined database files for customers, printed daily, monthly, quarterly, yearly reports for customers. Provided JCL programming support. Supervised 3 additional operators during weekend report runs. Education
Associates in Electrical Engineering
ITT Technical Institute - Arlington, TX
1990 to 1992
Skills
• CISCO (10+ years)
• HELPDESK (9 years)
• WINDOWS XP (9 years)
• LAN (6 years)
• AS400 (3 years)
Additional Information
KEY SKILLS: Network Administration, Lan/Wan Design and Support, Helpdesk Support, Hardware/ Software Support, Technical Trainer, AS400 Administration and Support Operating Systems: Cisco IOS, Windows N.T./2000/2003/2010 server, Windows XP/7, IBM OS400, MVS
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