Leah Anne Marudo

Work History

ACTION ZONE LLC

Customer Service/

Receptionist/ Cashier

December 2018 – Present

•Serves visitors by greeting, welcoming, and directing them appropriately.

•Notifies company personnel of visitor arrival.

• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

•Keep records of customer interactions, process customer accounts and file documents.

•Greets customer warmly and answers their inquiries

•Handle cash and credit transaction with customer.

• Count money in the cash drawer at the beginning and end of shift to ensure the amounts are correct.

•Doing the cash hand over report and send it to the accounts department.

•Answers inquiries through phone.

UNITED PRIVATE SCHOOL, AL YAHAR

Assistant Teacher cum Bus

Attendant

October 2016 – December 2018

•Reinforce lessons presented by teachers by reviewingmaterial with students one-on-one or in small groups.

•Enforce school and class rules to help teach students properbehavior. • Help teachers with recordkeeping, such as trackingattendance and calculating grades.

•Help supervise students in class, betweenclasses, during lunch and recess, and on field trips

•Lift and carry students with disabilities on and off the bus according to their individual needs.

AF PAYMENTS INC.

Customer Service Representative

(Rail Service Desk and Beep Service Desk)

November 2015 – March 2016

Makati City, Metro Manila,

Philippines

•Answer calls for LRT 1 LRT 2 and MRT 3- Command Center’s Repair Request.

•Responds to Incoming calls, Makes service repair ticket for rail.

•Relays to technician/supervisor and follow up if the repair has been done. Answers incoming calls for inquiry or complain for BEEP cards

LIGHT RAIL TRANSIT AUTHORITY

Station Teller

February 2010 - June 2015 Metro

Manila, Philippines

•Handling cash and provide good customer service to the passenger. • Preparing Teller Sales Report ( TSR)

•Remits cash to Treasury.

•Analyze and encode Tickets to Passenger Agent Machine.

•Assisting Passenger in entering the paid area if necessary.

Contact this candidate