Desktop Support Engineer

J.Aravindh

Email:add69j@r.postjobfree.com Mobile:+919*********

CAREER OBJECTIVE:

I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself.

EDUCATIONAL QUALIFICATIONS:

Course

Institution

Examination Authority

Month & Year of Passing

Percentage/

CGPA

B.E(CSE)

V.R.S College of Engineering and Technology, Arasur

Anna University

May

2015

70.9

WORK EXPERIENCE:

Aricent Holding Solutions

Desktop Support Engineer

07/2019 – Present

Achievements/Tasks

Will get tickets in Ticketing tool -IBS intra net.

Support windows 7, windows 8 and 10.

Troubleshooting First Level and Level 2 problems in Desktop and Laptop.

Will provide Outlook configuration and troubleshooting. Office packages like excel, word, power point.

OS deployment through SCCM. We have SNOW agent for system monitoring.

Provide work from home by registering VDA client, citrix receiver.

Upgrading hardware like RAM up gradation, HDD, SSD, Processor.

Pc and Laptop installation, Outlook configuration, Asset taking, Domain Joining.

Identifies, diagnoses, and resolves Level One problems for user’s personal Computer software and hardware, Internet, Printers.

Responsible for the installation of software’s like Eclipse, Gradle, IXIA, Teams, Wireshark, SAP, MacAfee MS-office, adobe & acrobat reader, etc.

Provide Temporary Admin and USB access for users, User profile Deletion .

TATA ELEXSI

IT-Support Engineer-Field

05/2018 – 12/2018

Achievements/Tasks

Perform Rack and stack Servers, firmware up gradation, RAID configuration, Configuring IP Management, Drivers upgrading.

OS deployment, application load, upgrading hardware like RAM up gradation, HDD, SSD.

Activating windows and office packages.

Provide VIP support for technical level issues and troubleshooting.

Responsible for the installation of software’s like Semantic antivirus, SAP, MacAfee MS-office, adobe & acrobat reader, etc.

Pc and Laptop installation, Outlook configuration, Asset taking, Domain Joining.

Perform periodic hardware as well as software system maintenance backups.

Provide technical support for customers regarding DELL products.

Taking logs from server end.

BalaJamuna Enterprises

System Administrator

01/2016 – 01/2017

Achievements/Tasks

Creating a backup and safeguarding the data if there are any hindrances.

Support Britannia Software -UDAN. Monitoring the company through surveillance camera.

LAN Crimping. Maintaining the dot net printers and scanners.

OS installation, RAM upgradation, patch updation.

Daily maintenance inwards and outwards products.

TECHNICAL SKILL:

NETWORKING: Cisco Certified Network Administration (CCNA)

PERSONAL DETAILS:

Name : J.Aravindh

Date of Birth : January 28, 1994

Email ID : add69j@r.postjobfree.com

Passport : M1063993

Passport Validity : 18/08/2014-17/08/2024

Nationality : Indian

Marital Status : Single

Languages known : Tamil, English,(To Speak, Read,Write)

Father’s name : M.Janakiraman

Mother’s name : J.Suganya

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

DATE : SIGNATURE

PLACE: (J.Aravindh)

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