Technical Support Developer
Resume:
CURRICULUM VITAE OF
Darrell Dimabuyu Maquinto
Block 84 Lot 13 Bulaon, San Fernando Pampanga
*******.********@*****.***
OBJECTIVE
Any available position that is applicable and related to my knowledge, skills and experiences. Willing to be trained to become productive as a person and give excellence to your company.
PERSONAL INFORMATION
Date of Birth : July 18 1995
Religion : Catholic
Civil Status : Single
Citizenship : Filipino
Height : 5’7’’
Weight : 175 lbs
Languages : English, Tagalog, Pampango
EDUCATIONAL ATTAINMENT
Holy Angel University
2011-2016
Bachelor of Science in Information Technology – Major in Network Administration
Don Antonio Lee Chi Uan Integrated School
2008-2011
San Antonio Elementary School
2002-2008
WORK EXPERIENCE
Online job in Upwork.com
April 2014 - January 2017
WordPress Developer
SEO specialist
Data Entry Specialist
Lead generation
Virtual Assistant
Email Management
Wallem Innovative Solutions
November 2015 - March 2016
Technical and Helpdesk Support
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking to staff or clients through a series of actions, to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Prioritizing and managing many open cases at one time;
Be ready to assist staff with IT related problems when called upon
Testing and evaluating new technology
Identify problems and repair printers, copiers and scanners
Keep track of IT supplies and equipment, e.g., cables and adapters
Perform regular updates of servers
Research and learn about new software in the market that relates to the organization’s functions
ConvergeICT / Comclark
March 2 - October 13 2017
Technical Support
Front End Technical Support
Back End Technical Support
Network Monitoring -detect slow or failing network components, such as overloaded or crashed/frozen servers, failing routers, failed switches or other problematic devices. alerts the network administrator in the event of a network failure or similar outage.
Remotely configure and troubleshoot client's equipment or simply educate customers.
Configuring different types of modem and routers.
Changing wifi user/password, hiding wifi, disabling/ enabling wireless, changing modem/ router external and internal IP,
Enable the router’s firewall
Set a Service Set Identifier, or SSID, for your wireless network.
Set the encryption for the network, known as the WEP, or Wired Equivalent Privacy.
Configure the base station to allow connections only from known computers. Listing the MAC address of the wireless Ethernet adapter in each PC.
Assisting clients on technical concerns like internet connection issues through face to face communication.
The Outsourced Accountant
Nov 2017 - Jan 2019
IT Helpdesk Support
Key Responsibilities:
● Creating user accounts in an enterprise directory system like Active Directory
● Managing file server permissions
● Adding users to AD security and distribution groups
● Installing end user applications on Windows 7, 8.1 and Windows 10
● Installing and updating drivers and firmware on workstations
● Troubleshooting print management issues and settings
● Creating and modifying mailboxes within Microsoft Exchange 2010/2013/2016
● Manage PC setup and deployment for new employees using standard hardware, images and software
● Perform timely workstation hardware and software upgrades as required
● Knowledge of telephony principals and VOIP protocols
● Knowledge of Ethernet network topologies both LAN and WAN
● Knowledge of Windows Server 2003/2008/2012
● Knowledge in network infrastructure that includes:
● Networking Hardware
SKILLS
Technical Support - Hands-on technical skills. Install, configure, maintain, update, and troubleshoot such services.
Internet savvy - able to occasionally surf the Web and use e-mail. Downloading files and updating applications as well as being extremely aware of potential viruses.
Server Administration -configuration and overall control of a server. Back up server and server maintenance.
Systems and Network Administration - cabling, network design. network configuration. Tools used: cisco packet tracer.
Website Developer - HTML/CSS and WordPress.
Computer Literate (Microsoft Word, Excel, PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Adobe Premier Pro)
Ability to multi-task and maintain composure under pressure
Can work with minimal supervision
Ability to communicate verbally within and outside of the organization
Has initiative and problem solving abilities
Organized in every task or project given
Ability to maintain good relationship with employees at all levels of the organization
SEMINARS ATTENDED:
Internet of Everything
July 2, 2015
Holy Angel University, Angeles City.
BPOCareerHub Career
November 26, 2015
Holy Angel University, Theater Hall
Personality and Development
December 9, 2015
Holy Angel University, Theater Hall
Positive Attitude at Work
March 7, 2016
Holy Angel University, Theater Hall
IT Trends and Beyond
March 7, 2016
Holy Angel University, Theater Hall
CHARACTER REFERENCES:
Jehan D. Bulanadi
OJT Coordinator
*********@***.***.**
Mrs. Everly M. Chua
Implementing Network Security Instructor
*****@***.***.**
Mrs. Alma Manaloto
Thesis Adviser
**********@***.***.**
Lawrence Guiao
TOA Global IT Manager
I hereby certify that the information stated above are true and correct to the best of my knowledge.
Darrell D. Maquinto
Applicant’s Signature
Darrell D Maquinto
Applicant’s Signature
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