Sales Manager
Resume:
S P O K E N L A N G U A G E S
ARABIC
ENGLISH
FRENCH
Binghatti apartments, 823,
DSO, Dubai
http://linkedin.com/in/
mohamed-salah-
younsi-80bb70a7
*************@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
MS Office
Call center KPO/BPO
Team player/ tech support
Administrative skill
CRM softwares proficieny
Sales and marketing
C U S T O M E R S E R V I C E A N D
C A L L C E N T E R A G E N T
MOHAMED SALAH YOUNSI
E D U C A T I O N A L H I S T O R Y
Studied English language to be taught to middle school beginners, as a foreign langu University of ENS Costantine, Algeria
Higher diploma in teaching English as EFL Sep 2008- Ju ve l 2013
Private intensive training in financial markets and trading systems. American Concordia University,Ukraine
2 semesters in business managments and marketing.Sep2018 - June 2019
P E R S O N A L P R O F I L E
I am a friendly, analytical agent with a 3 years experience handling technical calls in a large amount, able to consistently exceed KPIs by using predefined scripts. Excellent interpersonal skills and expert in problem solving situations, tech-savvy with an aptitude to process quickly. W O R K E X P E R I E N C E
Manage large amounts of outbound/inbound calls.
Provide accurate info about billings and overdue amounts for DU telecom customers.
Conduct day-to-day coordination, support, handling complaints and raising escalations to concerned teams. Collect unpaid bills for deliquent users and informing of possible consequences.
Provide payment arrangment plans that suit users to clear off their amounts by assisting and collecting cheques. Credit Control\ Collection Representative
Derby Debt Collection Jul19-June20
Explain commercial stratigies to potential clients.and contacting them to present company offers.
Negotiation of newly opened accounts, guidance and handling their tech issues.
Translate requirements into polished, high-end services. Customer Relationships manager and sales Rep.
BormanCorp Offshores Ukraine Mar 18- May2019
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