Manager Training
Resume:
EDUCATION & TRAINING
Electronics Technology
Technological University of the Philippines
Prioritization & Time Management
Feb 16-20, 2020
HTME Office
Communication & Reporting Training
Feb 09-13, 2020
HTME Office
Webinar Training on:
Conflict is a Good Thing! Find Out Why
Conflict Management and the Diverse Workforce
Anger Management in the Workplace
Workplace Communication / Effectively Deliver Criticism 5 Keys to Controlling Anger
Self-Regulating Your Predictable Emotions
The Science of Adult Brain – Communicating to Connect Oct -Nov 2017
HTME Office
Basic Fire Fighting Training
September 29, 2018
HTME Office
MARICAR P.
CRUZ
TRAINING COURSE MANAGEMENT SALES & MARKETING TELEMARKETING PROFILE
Expert in:
Training Management & Development
Performance Management
Strategic Planning
Project Management
Quality Assurance
Leadership & Management
Customer Service
Negotiation Skills
Coaching & Mentoring
CONTACT
PHONE:
ADDRESS:
Ajman, United Arab Emirates
EMAIL: ************@*****.***
WORK EXPERIENCE
Haward Technology Middle East - Sr. Marketing Representative March 2011–Present
Establish and maintain professional relationship with target customers through approved and appropriate methods such as company visits.
Carry out company visits/courtesy calls to initiate strong business relations with target customers/clients
Create a positive image/picture of the company by designing and publishing first-class marketing collaterals (e. g. Web site, brochures, company profile, etc.)
Plan, draft and finalize marketing proposals for "In-house" courses
Prepare and finalize pre-qualification document
Haward Technology Middle East - Deputy Training Manager
In charge of Training Department in the absence of the Training Manager
Manage the daily activities of the Training Department, which include but not limited to marketing, customer support service and other related activities.
Plan, design and finalize the annual Training Plans of major corporate clients
Assign courses that are to be marketed to Training Coordinators
Supervise Training Supervisors as well as Training Coordinators to ensure efficiency at work
Monitor and report the progress of marketing activities for Public courses, specifically registrations/enrollments
Preside over daily and weekly meetings within the Training Department to answer queries and solve problems
Participates in management meetings and recommend to superiors’ areas of further improvement
Assists in the initial interview phase of hiring employees to support the Administration Department
Haward Technology Middle East – Deputy Operations Manager
Manage the Operations Department in the absence of Operations Manager
Supervise and monitor all logistics and operational activities of the Operations Department
Plan, prepare, monitor and manage together with the Operations Manager all operational arrangements/requirements for "Public" and
"In-house" courses based on the Training Schedule
Liaise and work with the Marketing Department regarding "In-house" courses and with the Training Department for "Public" courses.
Ensures that all internal arrangements are timely met prior to the course event.
Spearhead and monitor the search for evaluation and approval of hotels that are utilized as course venues and accommodation for Instructors
Communicate and liaise with instructors regarding visa requirements, tickets, hotel bookings and other course requirements
Haward Technology Middle East - Training Superintendent
Manage the Training Department in the absence of the Deputy Training Manager/Training Manager
Assists the Training Manager in hiring Training coordinators
Monitor and report the compliance of Training Supervisors and Training Coordinators with checklists, work instructions and company rules
Coach Training Coordinators in the areas of communication and marketing to ensure efficiency at work
Senior Training Supervisor
Supervise all members of the team and improve its efficiency on a continuous basis
Train all Training Coordinators within the team in the areas of communication and marketing with clear instructions and guide team members
Monitor and report the performance of Training Supervisors and Course Coordinators and work on improving their efficiency
Work closely with all Course Coordinators in marketing their courses and help them on a continuous basis
Establish and maintain professional relationships with clients, especially the Training Departments of target companies Tamouh Investments LLC - Technical Assistant to the Project Manager
June 2009–November 2010
Provide administrative support including arranging meetings, preparing in-out correspondences & reports, taking minutes when necessary and follow-up on actions
Deal with the wide range of communication including client/consultant coordination, screening of telephone calls.
Works in a multinational interdisciplinary project team and maintain high quality standards in maintaining relevant documentation
Develop and maintain a schedule of on-going work in order to ensure that a constant overview is kept of activities to allow for effective prioritization and control
Maintain relevant documentation and help ensure that project status is tracked correctly
Provide technical support to the department for issuing technical reports, presentations, drawings, charts, budget proposals, tender documents and non-routine reports as required.
Overall responsibilities for construction document control Haward Technology Middle East - Training & Development Supervisor December 2004–February 2009
Supervise all members of the team and improve its efficiency on a continuous basis
Train all Training Coordinators within each team in the areas of communication and marketing with clear instructions and guide team members
Train new coordinators in the area of telemarketing and work procedures
Attend and spearhead weekly kick-off meetings and training with course coordinators who will be deployed to the courses
Assist the Training Manager in interviewing/hiring of Training Coordinators/ Telemarketers
Initiate the update and modifications of training guidelines/booklets/documents
Oversee-coordinate office administrative procedures, evaluate and implement new company procedure
PERSONAL INFORMATION
Nationality: Filipino
Gender: Female
Date of Birth: May 07, 1972
Civil Status: Single
Visa Status: Residence (transferrable)
Contact this candidate