Engineer Technical Support

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SQL Java Basic) Tranzware

Leadership Communication Team work Adaptability Time Management

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MONISHA V

Technical Support Engineer

861******* www.linkedin.com/in/monishavinay Chennai EXPERIENCE

Technical Support Engineer

Wirecard India pvt ltd

Chennai

Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Analysing the reason for declined transaction and fixing issues in production side. Monitoring all types of Prepaid, Debit and Credit card transactions and analyse reason for declined transaction. Maintain Database connectivity for all projects.

Fixing issues and provide support for implementation activities. Take ownership of customer issues reported and see problems through to resolution. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and preparing MIS reports.

Ensure proper recording and closure of all issues. SKILLS

Languages and Tools

Soft Skills

EDUCATION

Bachelor of Engineering ECE

Jeppiaar Maamallan Engineering College

Chennai

GPA

7.8 10

HSLC

Sunbeam Matric Higher Secondary School

Vellore

GPA

89% 100

LANGUAGES

English

Native

Tamil

Native

Telugu

Proficient

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