Desktop Support Engineer

R Raghul Raj

add5tm@r.postjobfree.com

+91-995******* / +91-893*******

Objective

•Results-driven with versatile, cross-platform experience in installation, implementation and integration.

•Able to guide motivated, top-performing technical and application support teams in installation, training, and support of client/server hardware, software, peripherals.

Summary

•2+ years of experience in IT Management Services.

•Having acceptable knowledge in Network Systems.

•An adept who having good experience in IT Infrastructure planning and system implementation.

•Detail oriented executive with excellent communication and interpersonal skills.

Education

Degree

Year of passing

Percentage

College / School

University / Board

MBA

Pursuing

-

Anna University

Anna University

B.E.(CSE)

2017

6.01%

SRI SAIRAM Engineering College

Anna University

H.S.E

2013

58.75%

MCC HS School

Tamil Nadu State Board

10th Std

2011

62.4%

MCC HS School

Tamil Nadu State Board

Certification Completed

AWS

Certified Solutions Architect – Associate

Training Completed

MCC HS School

Short Term Computer Hardware Course

CSC

Honors Diploma in Computer Programming

Codebind

In-Plant Training in Web Development / Workshop in Android Technology

Sri SAIRAM Engineering College

Mobile Application Development

SansBond

CCNA, AWS

Technical Skills

Operating System

Windows 7/8/10, Windows 2003/2008 Server

Hardware

HP LaserJet, Canon iR1435/4535.

Mail Tools

MS Outlook.

Experience

Organization

Designation

Duration

Micron Systems

Service Engineer

Jun’2017 – Apr’ 2019

Wipro Technologies

Desktop Support L2

Apr’2019 – Till Date

Professional Summary

1.WIPRO PVT LTD. (On the role of Genius)

Client location: RBL Bank.

Desktop Support -L2

Responsibilities:

•Serve as the initial point of contact for resolution of desktop/workgroup-related problems.

•Key responsibilities included functioning as a part of 2 team member which takes care of complete IT infrastructure and helpdesk operations.

•Set up workstations and laptops for new employees, configured systems, ensured network connectivity, and installed and tested hardware and software.

•Asset management of IT database.

•Ultimate authority and responsible for IT related activities in our plant.

•Delivering the solution using available resources within stipulated time.

•Bridging the technology and the business by implementing new solutions for business needs.

•Look after all desktop, deployment of all patches regularly, Virus definition is updated to the desktop.

•IT support and coordination ensuring high level of user support and network uptime

•Asset Management & Warranty / AMC monitor for business critical equipment’s

•Confirming 100% of Data Backup & Recovery.

•Troubleshooting desktops & printers.

•Network troubleshooting & first level support.

•Application installations & troubleshooting.

2.Micron System, Chennai

As a Desktop Support Engineer

•Verify that peripherals are installed correctly and tested

•Monitor performances of hardware components.

•Crimping 100 Base-T network cables with RJ-45 connector.

•Installing, Supporting and Troubleshooting of Network printers

•Look after all desktop, deployment of all patches regularly

•Installing operating system and initial software updation

•Antivirus updation and installation on the system

•Help Desk support and responsible for giving a hardware and software-based support.

Personal Details

Permanent Address : 12, Vasantha Garden 2nd Street, Ayanavaram,

Chennai – 600 023, Tamilnadu, India

Father’s Name : R Ravishankar

Date of Birth : 27 Aug 1996

Marital status : Single

Email : add5tm@r.postjobfree.com

Phone : +91-995******* / +91-893*******

Declaration

I hereby declare that the above details are true to the best of my knowledge and belief.

Place: Chennai

Date R RAGHUL RAJ

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