Faiz Azam

Email: add5t3@r.postjobfree.com

Mobile: 608-***-****

Location: Middleton, WI

Ready to Relocate: Yes

Career Objective

To accept any challenge that comes my way with an open attitude & reinforce my belief that being versatile is the way to success & growth of self & organization. In the process, I constantly update my knowledge & put my utmost efforts to deliver my best.

Overview

Around 8 Years of software development life cycle.

Hands on experience of 7+ years in IBM Web Sphere Commerce Server v 7.0.

Nearly 7 years of experience of experience in production support lead role in Digital/Ecommerce field with Java/Unix based application.

5+ years of IT experience in IBM WebSphere Application Server 7.0/6.1/6.0IBM Tomcat, Web Servers (IHS 8.0/7.0/ 6.0/6.1,) on Linux.

Around six year of experience in maintaining and supporting the production environment.

Extensive experience in Incident, Problem and Release Management.

Experience in Core Java, Servlets, JSP, EJB, and Struts.

Experience as PL/SQL developer.

Recognized for ownership and responsibilities from my previous project.

Proficient in Unix, SQL, Shell Scripting, Web Services, and secondary skills of Python and PLSQL.

Hands on experience with databases including Oracle, PL/SQL and DB2

Analyzing Live issues to pull out/troubleshoot the cause and reason of the problem.

Automation of day-to-day repeated manual activities to reduce the human efforts and system stability.

Experience in using the Incident tool Service Now, Jira and Java production tool Splunk

Experience on Splunk, App Dynamics, Quantum Metrics, Dynatrace and other monitoring tools.

Around four years of experience as Release Manager and maintaining the Sprint as Scrum Master for the Production cadence.

Experience on Devops technology like Jenkins

Experience in Participated DR testing.

Experience in major Infrastructure Migrations.

Hands on experience in VPN, Putty, winSCP, etc.

Programming experience in UNIX Shell Script.

Strong analytical skills with ability to quickly understand client’s business needs.

Involved in meetings to improve the system performance and problem management.

Research-oriented, motivated, proactive, self-starter with strong technical, analytical and interpersonal skills.

Worked on IBM WebSphere Commerce Server Version 7.0 from Configuration, maintenance, Patching and troubleshooting on different Environments.

Worked on the priority issue and creating RCA for those.

Work with the business in conducting the flash sales, where thousands of orders get placed per minutes.

Delivered the surge and season readiness within the timeframe to improve application efficiency.

Have particularly good knowledge in Agile Methodologies and have worked as Scrum Master for around four years.

Managing the deliverable and release for projects.

Helped the business in setting the promo, prices and inventory set up for skus.

Run and monitor the diagnostic job for the system application.

Good Knowledge in Jenkins and continuous integration environment.

Good Knowledge in Python and Bash Script.

Good knowledge in various sub systems in WCS like catalog, Order, member subsystems.

Knowledge in Data Models like Orders and Catalog in WCS and has in-depth knowledge and experience on IBM WebSphere Commerce Suite Framework.

Good in understanding the requirements, software development and deployment of n-tier enterprise applications.

Experienced in 24x7 rotational On-call production supports, best practice troubleshooting, capacity planning, security, maintenance, and problem tracing/determination and log management with Strong documentation skills.

Professional Experience

Organization

Designation

From

To

Accenture

Application Development Senior Analyst

June 2012

Oct 2018

Softcom

Software Engineer

Oct 2018

Dec 2018

Cognizant

Project Associate

Jan2019

Till Date

Academic Profile

Bachelor of Engineering in Computer Science from Visvesvaraya Technological University, Belgaum, June 2012.

Currently pursuing MS in data Analytics from WGU.

Skill Set

Programming Language

Java

Technologies

JSP 2.0, Servlet 2.4, JDBC, AJAX, Java Script, XML, JSTL and Oracle Developer

eCommerce

WCS 7.0,6.0 (Web Sphere Commerce Server)

Database

Oracle, DB2

OS

Linux, Windows XP

IDE

Eclipse 3.x, RAD

Application Server

IBM WebSphere Application Server

Web Servers

Tomcat 5.x, IBM Webserver

Web application Servers

IBM WebSphere Application Server 7.0/6.1/6.0. IBM Http Server 6.0/6.1,7.x,8.x

Monitoring Tools

Heap Analyzer, Log Analyzer, Introscope, Splunk, Jenkins, App Dynamics, Akamai

Career Highlights

Project 1

Name

:

Mattel AO

Client

:

Mattel

Duration

:

Sept 2015 – Till date

Role & Responsibility

:

WCS Developer and Admin

Environment

:

Java/J2ee, WinSCP, Putty, Splunk, Jenkins, App Dynamics, Akamai,Linux WebSphere Commerce Server (WCS 7.0), RAD and Oracle

Description:

Mattel, Inc. is the worldwide leader in the design, manufacture and marketing of toys and family products. The Mattel family is comprised of such best-selling brands as Barbie®, the most popular fashion doll ever introduced, Hot Wheels®, Matchbox®, American Girl®, Radica® and Tyco® R/C, as well as Fisher-Price® brands, including Little People®, Power Wheels® and a wide array of entertainment-inspired toy lines. In 2011, Mattel was name as one of FORTUNE Magazine's "100 Best Companies to Work For" for the fourth year in a row. Mattel also is ranked among Corporate Responsibility Magazine's "100 Best Corporate Citizens" and the "World's Most Ethical Companies." With worldwide headquarters in El Segundo, Calif., Mattel employs approximately 31,000 people in 43 countries and territories and sells products in more than 150 nations.

Roles & Responsibilities-

Proficient with L2 support activities and escalations

Managed and measured, through IT service lines and supplier performance in adherence to Incident, Change & Problem Control policies

Develop key relationships with both technology and business senior leaders to drive production availability and stability initiatives which resulted in reduction business disruption significant

Solid experience supporting applications in a Unix/Linux environment

Strong Database troubleshooting experience on Oracle SQL.

Knowledge of troubleshooting tools including Splunk

Change management procedures, review and manage changes to the production trading environments. Perform risk assessments of proposed changes and respond appropriately

Expertise in troubleshooting of Java based applications and necessary configurations

Create RCA report after every unscheduled outage, identify knowledge gap areas and come up with process improvement suggestions

Experience with UNIX, Shell Scripting and SQL

Help business conduct flash sale every couple of weeks where 15-20k orders get placed in 30 minutes.

Help business in conducting the sale during the peak season of black Friday and thanksgiving.

Developed the automated jobs using Python and shell script.

Worked as a Release manager to deliver the project and cadence items.

Worked as a Scrum Master to deliver the sprint on track.

Help business team to conduct sales and other activities successfully. Make sure the production environment is up and running for it.

Coordinating and managing the incident among the season and coordinating with offshore team for prioritization and fix.

Maintain the production application during the season by monitoring the important parameter.

Experience in Splunk, monitoring logs and creating alerts for the same.

Experience in DynaTrace and App Dynamic tools.

Coordinate with the onshore and offshore team on the incident management and making sure the production environment is up and running all the time.

Used the Splunk application for searching the exception, monitoring it and triggering alert in case of exception.

Used the app Dynamics application for application monitoring.

Used the Linux application for monitoring the application.

Involve in creating RCA for the prioritized issue. Find out the workaround and permanent fix for those.

Worked on maintaining and supporting the AEM application.

Monitoring and supporting the IBM CMC application.

Helped the business in setting the promo, prices and inventory set up for skus.

Run and monitor the diagnostic job for the system application.

Work on rotation basis over weekend to support the application.

Coordinating with the offshore on maintaining the application, helping the business especially during season that generates millions of revenues for business.

Set up the prioritized call with all the stakeholder for the P1 and P2 issue.

Deliver the MOS Surge and other project that improves the performance of the project.

Worked on Remediate project to fix critical issues before season sale.

Installed, configured, administered & troubleshooting IBM WebSphere Application Server 7.5 & 7.8 on Clustered Linux Platforms

Worked closely with developers to define and configure Application Servers, Virtual Hosts, web applications, Servlets, JDBC drivers and Servlet Engines.

Monitored the environments using scripts for fail over of servers, health checks, parameter monitoring.

Experience in analyzing application problems using tools like App Dynamics, Splunk, Quantum Metrics.

Monitored for Application core dumps or forced thread dumps to check for system objects using thread analyzer.

Work on Order Stuck Project, helping team address issue arising during order import, order management and order fulfillment.

Have a good command on Oracle DB, with excellent understanding of Oracle objects such as Package, Procedures, Triggers, Functions and Collections, which is the key to get this job effectively completed.

Work on Stuck Order Report that generate list of stuck order in CSV using Python and DB connection.

Worked on Enhancements and bug fix.

Project 2

Name

:

Mattel Launchpad

Client

:

Mattel

Duration

:

Jan 2014 – Sept2015

Role & Responsibility

:

WCS Developer

Environment

:

Java/J2ee, WebSphere Commerce Server (WCS 7.0), RAD, Oracle.

Description: Mattel, Inc. is the worldwide leader in the design, manufacture and marketing of toys and family products. The Mattel family is comprised of such best-selling brands as Barbie®, the most popular fashion doll ever introduced, Hot Wheels®, Matchbox®, American Girl®, Radica® and Tyco® R/C, as well as Fisher-Price® brands, including Little People®, Power Wheels® and a wide array of entertainment-inspired toy lines. In 2011, Mattel was name as one of FORTUNE Magazine's "100 Best Companies to Work For" for the fourth year in a row. Mattel also is ranked among Corporate Responsibility Magazine's "100 Best Corporate Citizens" and the "World's Most Ethical Companies." With worldwide headquarters in El Segundo, Calif., Mattel employs approximately 31,000 people in 43 countries and territories and sells products in more than 150 nations.

Roles & Responsibilities-

Managed and measured, through IT service lines and supplier performance in adherence to Incident, Change & Problem Control policies

Develop key relationships with both technology and business senior leaders to drive production availability and stability initiatives which resulted in reduction business disruption significant

Solid experience supporting applications in a Unix/Linux environment

Strong Database troubleshooting experience on Oracle SQL.

Knowledge of troubleshooting tools including Splunk

Work closely with business to ensure that business requirements are translated to technology requirements and subsequently drive the execution of from design through successful deployment of new e-commerce platform.

Responsible for Catalog subsystem, Payment integration and Order management system

Responsible for return and refund order handling

Work closely with different teams to integrate third party systems like OMS, ERP, ATP, Endeca etc.

Helping the team technically and functionally in key areas like third-party integrations, order management system, etc.

Involved in customization of Member OOTB commands to fit with client requirements.

Involved in integration Commerce Site with Bazaarvoice Ratings & Reviews System, Stories and DB Design as well.

Was Involved in Customizing Order Component OOTB to fix Clients Requirement Worked on configuring dynacache by installing cache monitor tool.

Responsible for deploying enterprise applications from jenkins.

Managed the security and performance optimizations for EJB containers and web applications in IBM Web Sphere, IBM HTTP Server and Apache web server.

Configured Web Sphere resources like JDBC providers, JDBC data sources, connection pooling, Implemented creation of Server groups and clusters in Web Sphere Application server.

Worked closely with developers to define and configure Application Servers, Virtual Hosts, web applications, Servlets, JDBC drivers and Servlet Engines.

Involved in data modeling of Client data in their legacy system and its mapping into WCS 7.0 database.

Project 3

Name

:

Avery Dennison

Client

:

Avery Dennison

Duration

:

April 2013– Jan2014

Role & Responsibility

:

WCS Developer and Admin

Environment

:

IBM WCS 6.0, JAVA, Java Script, JSP, DB2.

Description:

Avery Dennison is a global leader in labeling and packaging materials and solutions. It manufactures and distributes display graphics, labeling and packaging materials,

Retails graphic embellishments and RFID tags that companies around the world use to engage customers and efficiently manage their inventories. Its products are virtually everywhere we look, providing a crucial thread in the fabric of global commerce. With operations in more than 50 countries, Avery Dennison serves customers with insights and innovations that help make brands more inspiring. It is a Fortune 500 company with sales of $6 billion from continuing operations in 2015.

Roles &Responsibilities:

Understand the input and output of module.

Developed understanding of E-commerce domain.

Designed the technical design of implementation.

Documented technical design document and component test case.

Creating the required test cases for integration testing. Providing the test data to testing and onshore team for integration and UAT respectively. End to End testing after every enhancement.

Analyzing incident related to IBM WCS. Creating manual workaround document for the incident or providing the code fix. .

Responsible for deploying enterprise application

Worked extensively on the Installation of the IHS, WAS, Commerce APAR'S and Intern Fix Installation.

Project 4

Name

:

LVMH

Client

:

Louis Vuitton

Duration

:

June 2012– March 2013

Role & Responsibility

:

Day CQ5 Developer

Environment

:

Oracle SQL developer, DAY CQ5, JAVA and ATG.

Description:

LVMH Moet Hennessy Louis Vuitton SE is a luxury goods company. It is one of the most luxury brands on the earth. Its Fashion and Leather Goods business group focus on the perfumes, make-up and skincare business, and offers a range of brand. The Watches and Jewelry sector operates in various segments, including watchmaking, and jewelry and high jewelry. The Company's Selective Retailing companies operate in Europe, North America, Asia and the Middle East.

Roles &Responsibilities:

Performed analysis of business requirements.

Performed impact analysis of the changes required.

Performed Root Cause Analysis for all the assigned issues for existing functionality such as (Corrupted Data, Code Error) related to Day CQ5.

Coordinated with clients, prepared tests cases, and ensured that all software applications were compatible with tests.

Implemented the changes and performed unit testing.

Co-ordinate with the other team regarding synchronization of contents in the website and provided solution for complex issues.

Creation of package and deploying the same in all environments.

Technical support to project team on Day CQ5.

Co-ordinate with the onsite team effectively to deliver the services and proper communication

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