Computer Technician

MARY DELORIS MONTGOMERY

add5q9@r.postjobfree.com

**** ***** **. ************, ** 32210 904-***-****

Professional Profile

Dedicated Information Technology Specialist, Configuration Release Analyst, Deployment Specialist, POS Engineer, and End to End Systems Technician. Recognized as a resource for technical solutions including data management, networking, software/hardware selection and installation, various cabling, and systems troubleshooting.

Skilled at assessing client needs, implementing cutting-edge technology solutions, and training/supporting end users.

Systems and Networking: Windows (95/98/NT/2000/ME/XP/VISTA/07/10), Windows NT/2000/2003/2008/2010 Advance Server, UNIX, LINUX, SOLARIS, CWS/VRSG, TCP/IP, CISCO routers/switches, hubs, servers, MS-DOS

Experience

Field Solutions

Contractor – Lead Computer Technician(Remote) 04/2018 –

Providing hardware, software, and POS support to various companies. Installing new computers, software updates, and tier I/II help desk support.

Black Knight Financial Svc Inc 10/2014 – 03/2018

Configuration Release Analyst III

Providing Enterprise level technical support, implementation, maintenance, and reporting for development and test environments. Served as the SALESEDGE Lead Configuration Release Analyst on the decommissioning of the SalesEdge environment and the installation of the new SalesEdge environment several months later. Wrote several instruction manuals for new Configuration Release Analyst. Received several recognition awards from other departments on deployment collaborations and training exercises. Promoted from II to III in this position.

JCR Systems 07/2012 - 06/2014

Aloha NCR Installation and Training Specialist

Plans, directs, and coordinates the activities of assigned POS installation and training projects and ensure that the goals of the projects are accomplished within the prescribed time frame and budget. Introduced a weekly Aloha training class for employees of various companies to familiarize themselves with the Aloha system particular to their company. The training class has now become a key factor in the installation of new sites. The training prior to the site installation has saved companies hundreds of dollars in careless mistakes made by employees trying to learn the system during real time.

JCR Systems 03/2011 – 07/2012

POS Engineer

Providing technical support onsite and by phone to various Aloha customers throughout the Northeast Florida/Georgia area. Installed, operated, and maintained various POS systems. Able to remote in to customers to sites to assist them with issues to their systems. Ability to do remote upgrades and assist in installs.

Field Solutions

Contractor – Lead Computer Technician 07/2008 – 03/2011

Providing hardware, software, and POS support to various companies. Installing new computers, software updates, and tier I/II help desk support.

OnForce 01/2008 – 03/2011

Contractor Lead Computer Technician/Consultant

Providing hardware and software support to various companies. Providing technical assistant as Lead technician on various hardware and software rollouts. POS equipment. Providing tier I/II/III help desk support.

Geek Squadron 04/2009 – 12/2009

Contractor - Onsite Tier I Technician

On call technician for residential calls. Providing tier I/II/III computer support to include laptops and

printers.

InSight

Contractor – Lead Computer Technician 03/2009 - 12/2009

Providing hardware and software support to various companies. Installing new computers, software updates, and tier I/II help desk support.

Peak Systems, Inc. 05/2008 – 12/2009

Contractor – Lead Dell Computer Technician

Responsibilities are to provide technical assistance to on-site Dell technicians during various computer migrations. Resolving issues before they become escalated. Responsible for maintaining technicians' schedules and hours worked Maintaining the highest sense of integrity and competence while performing work on behalf of Peak Systems.

Migration experience to include Citi Group, AXA, and UBS companies. Migrating from older OS to newer OS and various software upgrades.

Jackson Hewitt Tax Services 10/2007 – 07/2008

Lead Computer Support Technician

Responsible for providing remote technical support for forty offices and kiosks in the Jacksonville area.

Resolving customer service issues in person, remotely, and by phone. Maintaining daily operations of the

Primary and Office Main computers. Solely responsible for the installation and maintenance of office

computers, printers, fax machines, network connections, and telephones.

Migration experience included, but not limited to migration from older model Dell computers to newer

Dell computers. Providing POS technical support.

Rotary Corporation 01/2007 –9/2007

Senior Computer Support Technician

Responsibilities are to provide technical assistance to end users; resolve technical problems in person, via telephone or remotely; perform day to day operations of servers and network resources; installs, configures, maintains and troubleshoots desktop PC’s, laptops, terminals, radio frequency devices, network stations and printers; monitors power generation equip; installs, maintains and tests voice, video and data wiring in copper, fiber and wireless topologies; maintains phone system configuration.

Migration experience – WIN 2000 to XP on 300+ computers and servers.

Affiliated Computer Systems

20/20 Information Management Specialist 10/2005 – 10/2006

Providing end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users. Working on fairly complex assignments (and/or portions of larger, complex assignments). Performs a full range of technical support activities. Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems. Considering end-user interface by phone and/or in-person.

Migration experience – Migrating/upgrading various credit card and check cashing software/hardware.

EDUCATION

American College of Technology /2009

Information Security Systems

Dell /2008

DMS (Non-DSP) – CitiGroup

Certification

Dell /2008

DSP - Customer Experience V.2.5 Certification

Certification

Dell /2008

Managed Deployment Technician Lead Assessment Rev.A01

Certification

Dell /2008

DMS (Non-DSP) Client Softskills

Certification

Dell /2004

SharePoint US-NC, Fort Bragg

Certification

ITT /2004

Information Systems Administration

Associates Degree

Advanced Information Management Officer US-GA-Fort Stewart /2003

Certification

Information Management Officers Course US-Georgia-Fort Stewart /2003

Certification

Information Management Officer Course US-NY-Fort Drum /2003

Certification

Information Assurance Security Officer Course US-NY-Ft Drum /2003

Certification

Information Assurance Manager and Staff Course US-NY-Ft Drum /2002

Certification

Information Management Officer Course US-NY-Fort Drum /2002

Certification

Level I Systems Administrator Training US-NY-Ft Drum /2002

Certification

Combat Communication Course US-NY-Ft Drum /2002

Certification

Information Systems Security Officer Course US-NY-Ft Drum /2000

Certification

Windows NT Server Administration US-NY-Ft Drum /1999

Certification

Non-Commissioned Officer Course South Korea-Korea-Camp Jackson /1999

Certification

COMPUTER SKILLS

SalesEdge

LendingSpace

Empower

Microsoft desktop and server concepts/techniques

WIN 2000/2003/ WINXP/2007/2010

SERVER 2000/2003/2008

DNS, WWW, SMTP, POP3

TCP/IP / VOIP

WIN00/03 EXCHANGE SERVER

DITSCAP

ACTIVE DIRECTORY

ANTI-VIRUS SECURITY

DMS

DELL COMPUTERS

PROFILER

TIGERPAW

POS Software Programs:

Aloha Table Service

Aloha Quick Service

Aloha Take Out & Delivery

Aloha Guest Manager

Configuration Center

Stored Value

Loyalty

ADDITIONAL INFORMATION

Installation and Administration

-Designed and administered numerous Microsoft Windows domains for over 500 clients

-configured and maintained over 6,000 computers over a four-year span

-Implemented e-mail, web, and file sharing capabilities into the network

-Installed communications backbones for multiple networks, including routers, switches, and fiber optics

-Defined, verified, and validated systems under the DOD Information Technology Security Certification and Accreditation Process

-Maintained record databases for County Clerks Offices in the states of NY, VT, CT, and RI.

-Collaborated with Enterprise Architect to create and implement documentation for the installation of SalesEdge.

Troubleshooting and Repair

-Resolved networking and automation issues in an efficient and timely manner

-Fifteen years of progressively responsible experience in computer technology in the United States Army

-Resourceful in developing solutions to difficult problems.

Customer Service and Training

-Instructed numerous networking and automation classes to inexperienced personnel

-Trained technicians on latest developments in Information Technology

-Continually sought after for resourcefulness in successfully solving problems and maximizing available resources

-Senior Help Desk Manager responsible for tier I/II/III support to customers. Experienced with TrackIt!, Remedy, and Tigerpaw software for tracking work orders.

-Worked with Human Resources as a security technician, providing documentation and video tapes from

company security cameras.

SUMMARY

Current Career Level: Manager (Manager/Supervisor of Staff)

Years of relevant work experience: 15 to 20 Years

Date of Availability: Immediately

WORK STATUS:

US - I am authorized to work in this country for any employer.

Security Clearance: No

Military Service member/Veteran: Yes

TARGET JOB:

Target Job Title: System Administrator

Alternate Target Job Title: Configuration Release Analyst IV

Desired Job Type: Employee

Desired Status: Full-Time

Site Location: No Preference

TARGET LOCATIONS:

Selected Locations: UNITED STATES, Florida, Georgia, South Carolina

Relocate: Yes

REFERENCES

Mike Parker

Datum Corporation

Phone Number: 904-***-****

Reference Type: Professional

Preston Waldrop

St. Nick’s Lounge

Email Address: add5q9@r.postjobfree.com

Phone Number: 904-***-****

Reference Type: Professional

Howard Barwick

Phone Number: 904-***-****

Email Address:

Reference Type: Professional/Personal

add5q9@r.postjobfree.com

Contact this candidate