Customer Service Data Entry

Rashema D. Glenn

**** ******** ****

Houston, Texas 77088

713-***-**** Mobile

*******.******@*****.***

CAREER OBJECTIVE:

To contribute exceptional skills, Professionalism, and customer service, in a fast paced environment. Committed to maximizing company profits while providing integrity, confidentiality, and excellent customer service.

Skills & Qualifications:

●Bookkeeping

●WordPerfect

●CRM Databases

●Microsoft Office Outlook

●Typing (60+ wpm)

●MicrosofOffice Suite

●Operations Managementment

●Data Entry/10key

WORK EXPERIENCE:

FCC Home Health, Personal Care Attendant: Houston, Texas. January 2013 to Current. Task: Responsible for preparation of meals, administering medication, maintaining personal hygiene, daily house cleaning, laundry, communicate with clients and their families in an effective, mature and caring manner, Ensuring that I am Dependable, with integrity and using good judgment skills. Grocery shop based on dietician’s recommendations and monitor outdoor activities to ensure clients quality of life.

Dell with Manpower, Human Resource Administrator: Austin, Texas. September 2008 to November 2012.Task: Responsible for answering high levels of incoming call volume regarding the status of lines of credit, delivery schedules, and payment arrangements. Set up payment arrangements. Answering 150 plus calls per day; while providing excellent customer service to each client. Received exemplary audit scores throughout the time I held this position. Utilized advanced data entry skills on all calls. Processed a minimum of 50 damaged item request upon receipt daily.

Washington Mutual, Sr. Loan Coordinator: Houston, TX. July 2005 to April, 2008.

Task: Responsible for managing a pipeline of 50 files, monitoring rate lock expiration's, ordering flood certifications, ordering appraisals and reviewing for accuracy, reviewing conditions and validating files with a level 3 residential lending authority, Maintained excellent relationships with sales partners, and returning calls and emails in a timely manner. Resolving all issues at the may concern anyone involved in the transaction is the most important part of my job responsibility. Maintaining excel spreadsheets to track production and outstanding loans on the system.

Washington Mutual, Executive Administrator: Houston, TX. June 2004 to July 2005. Tasks: Responsible for providing customer service, initial application, pipeline management, verbal verification of employment, and maintaining relationships with all partners involved in center the lending experience.

Submitting applications using various decision engines, keeping all parties involved aware of process flow.

Washington Mutual Bank, Senior Teller: Beaumont, TX. August 2003 to June 2004. Tasks: Responsible for cash, checks, deposits, data entry, 10 key by touch and customer service. Managing and balancing a minimum of 600,000 dollars annually in my vault drawer. Balancing, checks and daily allotted cash received by employer. Submitting and approving 300-500 wire transfers quarterly.

Washington Mutual Bank, Loan Coordinator II: Houston, TX. September 2001 to August 2003. Tasks: Responsible for ordering titles, appraisals, flood certifications, loan processing and boarding pre-approvals. Verification of deposits completed through bank branch, employment, and purging denied and withdrawn loans off the system.

Gentiva Health Services with Adecco, File clerk/Receptionist: Houston, TX. September 2001 to November 2001. Tasks: Responsible for filing medical records, typing, faxing, receptionist, Scheduling employees, updating files, Answering 25 telephone lines or more, and performing special projects as assigned.

Education

Texas Southern University 2009- Current

Houston Community College Completed 10/2003

“References available upon request”

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