John E Wolfe

Objective

To obtain a position which will increase my experience and growth in the Information Technology field, and allow me to use and expand upon my current knowledge of computers and information systems as I advance in my career.

Qualifications

Hardware:

Server, router, switch, wireless, firewalls, NAS, SAN, PC and laptop installation, configuration, troubleshooting and repair, network infrastructure planning, design and maintenance, project management, disaster recovery, Cloud platforms, Video Conferencing

Vendors and Software:

Win 7, Win 8/8.1, Win 10, Win Server NT/2000/2003/2008/2012/2019, Microsoft Exchange 2003/2008/2010/2013/2016, O365, MS Office, Active Directory, Symantec Backup Exec, Appassure, VMWare, Veeam, Labtech, Kaseya, Sonicwall, Checkpoint, Barracuda, HP Procurve, Aruba, Dell, HP, Lenovo, Lifesize, Juniper, Apple, EMC, NetApp, Dell SonicWall GMS, McAfee SIEM, Stealthbits FIM, Fire Eye, Cisco, Meraki, PCI and SOX compliance, Solarwinds, Ring Central

Experience

2018 – 2020

Manager of Network and Systems/Incident Reporting Manager, Monro Muffler Brake Inc

Rochester, NY

Management of network/system/telecom admin team

Management and development of corporate incident reporting structure

Design and implementation of corporate disaster recovery plan

Vendor management

Project management, planning and budgeting

Documentation

Infrastructure statistics and reporting

Prioritization of work and projects for the infrastructure team

Annual IT budget development and planning

Worked closely with senior IT and business leadership

2014 – 2018

Sr Network and Security Administrator, Monro Muffler Brake Inc Rochester, NY

Administration of corporate LAN, WAN, MPLS and WIFI networks

Administration of corporate firewalls

Administration of 1100+ store location firewalls, VPN, WIFI networks

Administration of corporate servers (virtual and physical)

Daily monitoring and management of corporate security logging

Design and implementation of network, server and security upgrades and additions

Design and implementation of SAN infrastructure

Design and implementation of corporate virtual backup infrastructure

Design and implementation of additional corporate COLO

Design and implementation of corporate disaster recovery plan

Implementation, administration and integration of corporate cloud solutions

Scanning and remediation of SOX and PCI compliance of network and servers

Integration of acquired company networks, and email systems

Project planning and budgeting

2003 – 2014

Network Technician, Info Advantage Inc Rochester, NY

Managing IT infrastructure for clients on a contract and per-project basis

Maintenance of client servers, PCs, firewalls, spam filters, WIFI, VPNs, software, mobile devices, ISP connections, web services, VOIP phone systems

IT budgeting, planning and implementation

Server, Network and Workstation environment design, upgrades and cutovers

Design, Implementation and Maintenance of backup and security strategies and systems

2002 – 2003

Help Desk Supervisor, Home Properties of NY Rochester, NY

Daily supervision of Information Services help desk

Tracking and reporting of daily and monthly help desk statistics

Development of help desk training programs

Conducting weekly meetings

Development of help desk processes

Technical phone, email and personal support for Corporate, Regional and Site computer systems, software and networks

In-house PC, Laptop, Network troubleshooting and repair

2000 - 2002

Computer Technician, Brite Computers Rochester, NY

Technical phone and email support for customers

Customer and In-house Server, Network, PC and Laptop troubleshooting and repair

Onsite Server, Network, PC and Laptop service, troubleshooting, repair and administration

Installation of networks and other equipment at customer sites

Recommendations for Network, Server and PC upgrades for current and future customer environments

Daily technical department reports

Writing up service tickets

1998-1999

Computer Technician / Warehouse, GE Capital ITS Cincinnati, OH

Receiving and inventory of daily returns

Readying of equipment for sales and shipping

Testing, troubleshooting and repair of defective equipment

Developing and loading of operating systems

Delivery and setup of equipment at customer sites

Supervision of warehouse personnel, daily operations

Education/Certification

MCP, MCTS, MCSE training, CompTIA Network Plus, CompTIA A+, Allworx Certified Professional, Lifesize Certified Professional

Honeyoe-Falls Lima Central High School

High School Diploma

References furnished upon request

2000 Pine Trail Apt 1

Honeoye Falls, NY 14472

585-***-****

add5oo@r.postjobfree.com

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