Manager Help Desk
Resume:
John E Wolfe
Objective
To obtain a position which will increase my experience and growth in the Information Technology field, and allow me to use and expand upon my current knowledge of computers and information systems as I advance in my career.
Qualifications
Hardware:
Server, router, switch, wireless, firewalls, NAS, SAN, PC and laptop installation, configuration, troubleshooting and repair, network infrastructure planning, design and maintenance, project management, disaster recovery, Cloud platforms, Video Conferencing
Vendors and Software:
Win 7, Win 8/8.1, Win 10, Win Server NT/2000/2003/2008/2012/2019, Microsoft Exchange 2003/2008/2010/2013/2016, O365, MS Office, Active Directory, Symantec Backup Exec, Appassure, VMWare, Veeam, Labtech, Kaseya, Sonicwall, Checkpoint, Barracuda, HP Procurve, Aruba, Dell, HP, Lenovo, Lifesize, Juniper, Apple, EMC, NetApp, Dell SonicWall GMS, McAfee SIEM, Stealthbits FIM, Fire Eye, Cisco, Meraki, PCI and SOX compliance, Solarwinds, Ring Central
Experience
2018 – 2020
Manager of Network and Systems/Incident Reporting Manager, Monro Muffler Brake Inc
Rochester, NY
Management of network/system/telecom admin team
Management and development of corporate incident reporting structure
Design and implementation of corporate disaster recovery plan
Vendor management
Project management, planning and budgeting
Documentation
Infrastructure statistics and reporting
Prioritization of work and projects for the infrastructure team
Annual IT budget development and planning
Worked closely with senior IT and business leadership
2014 – 2018
Sr Network and Security Administrator, Monro Muffler Brake Inc Rochester, NY
Administration of corporate LAN, WAN, MPLS and WIFI networks
Administration of corporate firewalls
Administration of 1100+ store location firewalls, VPN, WIFI networks
Administration of corporate servers (virtual and physical)
Daily monitoring and management of corporate security logging
Design and implementation of network, server and security upgrades and additions
Design and implementation of SAN infrastructure
Design and implementation of corporate virtual backup infrastructure
Design and implementation of additional corporate COLO
Design and implementation of corporate disaster recovery plan
Implementation, administration and integration of corporate cloud solutions
Scanning and remediation of SOX and PCI compliance of network and servers
Integration of acquired company networks, and email systems
Project planning and budgeting
2003 – 2014
Network Technician, Info Advantage Inc Rochester, NY
Managing IT infrastructure for clients on a contract and per-project basis
Maintenance of client servers, PCs, firewalls, spam filters, WIFI, VPNs, software, mobile devices, ISP connections, web services, VOIP phone systems
IT budgeting, planning and implementation
Server, Network and Workstation environment design, upgrades and cutovers
Design, Implementation and Maintenance of backup and security strategies and systems
2002 – 2003
Help Desk Supervisor, Home Properties of NY Rochester, NY
Daily supervision of Information Services help desk
Tracking and reporting of daily and monthly help desk statistics
Development of help desk training programs
Conducting weekly meetings
Development of help desk processes
Technical phone, email and personal support for Corporate, Regional and Site computer systems, software and networks
In-house PC, Laptop, Network troubleshooting and repair
2000 - 2002
Computer Technician, Brite Computers Rochester, NY
Technical phone and email support for customers
Customer and In-house Server, Network, PC and Laptop troubleshooting and repair
Onsite Server, Network, PC and Laptop service, troubleshooting, repair and administration
Installation of networks and other equipment at customer sites
Recommendations for Network, Server and PC upgrades for current and future customer environments
Daily technical department reports
Writing up service tickets
1998-1999
Computer Technician / Warehouse, GE Capital ITS Cincinnati, OH
Receiving and inventory of daily returns
Readying of equipment for sales and shipping
Testing, troubleshooting and repair of defective equipment
Developing and loading of operating systems
Delivery and setup of equipment at customer sites
Supervision of warehouse personnel, daily operations
Education/Certification
MCP, MCTS, MCSE training, CompTIA Network Plus, CompTIA A+, Allworx Certified Professional, Lifesize Certified Professional
Honeyoe-Falls Lima Central High School
High School Diploma
References furnished upon request
2000 Pine Trail Apt 1
Honeoye Falls, NY 14472
***********@*****.***
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