Technical Support Engineer

AZARUDEEN Email: ******@*****.***

Application Support Engineer/QA Analyst Mobile:814-***-****

Career Summary:

An energetic, pro-active, result oriented Software Professional having around 3.6 years of extensive exposures in IT field which includes but not limited to the following works:

•Good knowledge in ERP software application modules such as Supply Chain Management, Order Management, Logistics & Courier, Rental Management and Pricing.

•Good experience in .Net and SQL based application support, bug fixing,testing, requirement gathering, technical support and client handling.

•Had good experience in Microsoft Sql Server database.

•Had knowledge about BI tools such as Qlik Sense, Crystal report.

•Had good product, pricing knowledge in FMCG-Tyre industry

•Ensured reported issues were resolved more quickly by documenting and tracking application issues.

•Capable of Reviewing issue documents with given Scenario and plan for Support.

•Installing/Deploying of Application software in client server.

•Knowledge in IIS configuration, network related issues

•Ensured that complex defects and problems were resolved through production releases and upgrades.

•Good understanding and gathering of business requirements.

•Capability of explaining business requirements to developers.

•Executed SQL queries for finding database issues.

•Regular contact with clients for assigned project.

•Update and create incident management tickets in the call tracking application.

•Participating in client meeting and resolving client projects issues.

•Proficient in technical testing and backend applications.

•Install, test and troubleshoot regular and custom made applications and train clients on different functions of the application.

•Resolve compatibility issues in live and provide support.

•Coordinate resolutions with development team and project managers.

Professional Qualification:

•Technical Graduate Specialized in Information Technology from National College of Engineering under Anna University – B.Tech– Information Technology [2011- 2015].

Synopsis of Experience

Company : Wesource Business Solutions Pvt Ltd., (Zafco India Pvt Ltd.,)

Bangalore

Client : Zafco Group.

Duration : Sep 2019 to Till Date

Designation : Pricing Analyst

Job Responsibilities :

•Price2Spy – Competitor price web application administration.

•Product analysis

•Customer price analysis

•Supplier price analysis

•Competitor price analysis.

•Prepared various MIS reports for the higher management.

•Data analysis.

•Business analysis.

Organiszation : ASK Technology, Kodambakkam, Chennai.

Duration : Feb 2018 to July 2019

Designation : Customer Support Engineer.

Project Summary

Project #1 : Enterprise Resource Planning (ERP)

Technology & Tools : C#, ASP.NET, ADO.NET, SQL, Windows forms, Web forms

Web Service, Crystal, RDLC & HTML Reports, Ms excel.

Client : Ammayapper Textiles, KGI Clothing, Gupta & Co, Vijay

Garments, Padma Textiles, Frendi Fashions, Connoisseur Fashions.

Project #2 : Courier and Cargo Logistic Management System

Technologies :C#.NET, SQL, Windows forms, Web forms & Web Service,

Crystal, RDLC & HTML Reports.

Client Name : Teeparam Traders.

Project #3 :PMS Production Management System.

Technologies : C#.NET, SQL, Windows forms,,

Crystal, RDLC & HTML Reports.

Client Name : Saturn Textiles.

The core responsibilities are:

•Unit Testing, Functional Testing, User Acceptance Testing.

•Database administration.

•Performance tuning.

•Application support.

•Technical support.

•Client handling.

•Bug fixing.

•Requirement analysis.

•User training.

Organization: ILOOKZ SOFTWARE SOLUTION. (Indus Information Services), Tirunelveli

Duration : May 2016 to Oct2017

Designation : Technical Support Engineer

Project Title #1 :ISKOOL CONNECT School Management System

Technologies : C#.NET, SQL, Windows forms,

Crystal, RDLC & HTML Reports.

Client Name : Golden Jubilee Matriculation School.

Project Title #2 : BILL PRO

Technologies : C#.NET, SQL, Windows forms,

Crystal, RDLC & HTML Reports.

Client Name : Jam Jam Supermarket.

The core responsibilities are:

•Unit Testing, Functional Testing, User Acceptance Testing.

•Database administration.

•Performance tuning.

•Application support.

•Technical support.

•Application development.

•Client handling.

•Bug fixing.

•Requirement analysis.

•User training.

Technical Skills

•Database : SQL Server 2000, 2005, 2008,2008R2

•Application :.Net based custom ERP,Price2Spy,SAP

•BI tool : Qlik Sense, Microsoft excel

•Reporting tool : Crystal report

•Operating systems : Windows XP, 7, 8, 10, Server 2003 & 2008

Declaration

I hereby declare that all the information mentioned above is true to the best of my knowledge.

(Azarudeen)

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