Customer Service Manager

RASHMI BUDHANI

Greater Atlanta Area 404-***-**** *************@*****.***

www.linkedin.com/in/rashmi-budhani-614865183

OBJECTIVE

Seeking for a work opportunity to assist a company to improve business operations through knowledge of computer technology system.

EDUCATION

GEORGIA GWINNETT COLLEGE Lawrenceville, GA

Bachelor of Business Administration May 2020

Concentration: Management Information Systems

Cumulative GPA: 3.44/4.0

Relevant Courses: Intro to Database, Finance, Accounting, Management Science, Operational Management, Project Management, Introduction to Programming, Organization Technology, Business Intelligence PROJECT EXPERIENCE

Database Management Fall, 2019

Georgia Gwinnett College

• Organize customer data in the SQL database to avoid data redundancy issues and duplicates

• Created E- R model that is used as a framework to implement the database in DBMS.

• Built relational joins with similar tables within the database and analyzed the results to make informed business decisions

Business Intelligence Fall, 2019

Georgia Gwinnett College

• Performed a data challenge using crime and education data in the excel. Merged three different data set using primary and dimensional tables in power pivot.

• Demonstrated pivots charts, pivot table, Power View and excel calculation by using the crime in different states data which helped to predict the reason behind the crime rates increase

• Illustrated data in SmartPLS to analyze the relationship between the states simultaneously. Organization and Technology Spring, 2020

Georgia Gwinnett College

• Built a program to aid Restful RV Park using C# and Agile to convert a manual, paper customer tracking tool into an automated Customer Relationship Management (CRM) system

• The program led to a 50% reduction in time relating to the charity’s record keeping activities

• Served as Scrum Master for the Scrum Project (RV Park), facilitating daily standups, sprint planning, sprint reviews, and retrospectives resulting in faster software completion than working in a silo EXPERIENCE

A TO Z ACCESSORIES AND REPAIRS Atlanta, GA

Customer Service Manager February 2019 – Present

• Plan large events for at least thirty high-value customers who promote our new products and their capabilities

• Direct, train, and assist a minimum of two new hires every six months, enabling them to start producing sales from day one

• Maintain relationships with clients, leading to higher customer retention and repeat purchases

• Created detailed monthly reports and presented reports to the department head every month

• Coordinate cross-functional phone repairs between the suppliers and customers I-CART Atlanta, GA

Manager January 2016 – February 2019

• Manage wholesale and retail inventory with 100% accuracy to ensure there are no stock outs

• Meticulously document journal entries which allowed for precise historical records and product preferences

• Plan the forward progression of resource management, while ensuring the monthly budget is balanced and decisions are reported to management promptly

• Organize financial records using excel power pivot manage data feature in a way that allows for easy retrieval TECHNICAL SKILLS

• Power Pivot, Web Design, Agile, Scrum, Microsoft Project, SmartPLS, Visio, Power BI, Data Visualization Python, MS SQL Server, My SQL, C#, MS Project Professional

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