Customer Service Sales

ARCHANA KARAVADI

Mobile :651-***-****

*********@*****.***

Expertise includes:

•Effectively used SalesForce/SAP/Fiori Apps for Customer master/Sales Order maintenance

•Expert on sales Order, Purchase Request, Purchase Order and MRP planning process in SAP

•Creation of Master Data in SAP (Customer Master/Vendor Master/Material Master)

•Data Cleansing/Data Governance using Microsoft Excel tool

•Familiar with SLA,SDLC support process

•Experience in Food and Manufacturing industries.

•Expert in advanced Excel and aware of Microsoft Office tools-Outlook, lync, Excel,Word,PowerPoint

CAREER PROGRESSION

Order Management Representative-(3M-03/15/2019- Till Date)

Manages customer sales orders to ensure timely accurate and complete shipments and accurate billing. This includes closely monitoring and correcting all order edits and incompletions.

Manages all customer shipments with plants distribution centers and transportation.

Create Customers, Materials, CMIR as and when required

Use excel to analyze and manipulate large data sets

Work on data migration projects includes data cleansing, data governance

Initiate customer returns to CRC team

Effectively communicates issues to appropriate supply chain personnel

Analyzes inventory reports against customer demand to determine if customer shipments will be complete and implements the best course of action to ensure customer satisfaction

Communicates any shortages and next availability to customers and sales in a proactive manner

Consults with internal departments: IT Supply Chain and Sales to effectively resolve customer issues and to ensure that customer shipments are processed in a cost effective manner

Sets up transportation arrangements on shipments as required

Monitors and reports on customer service scorecards and metrics

Identifies opportunities to improve service levels to external customers

Works with customers and field sales to minimize future errors

Assist with the processing of certain deductions

Propose continuous improvement process within organization

Used SAP, SalesForce, Fiori, COMS, CSMS tools for my day to day activities

Master Data Analyst (Electronic For Imaging(EFI)-12/18/2017- 03/08/2019)

Ensure customer/Vendor/Material master data is complete, cleansed and formatted to meet company standards

Maintain high degree of integrity, quality and consistency

Maintain customer data in Salesforce.com and SAP SD customer Master after data cleansing activity

Integrate Vendor Master, Customer Master across ERP systems

Work on special ad-hoc projects- Testing using ALMQC for CI projects

Participate in Requirement gathering and work with IT team on development

Conduct super user forums and educate end users on monthly releases

Works with Business process owners in defining standard operating procedures, process flows and related documentation for all enterprise master data

Data Manipulation and maintain data governance rules

Data migration activities for company acquisitions/Mergers

Use various systems for data elements – Dun & Bradstreet, USPS, Brazil & Israel Tax systems

Review Customer Invoices and resolve issues regarding payments

Review customer credit and financial data

Perform on call support during trade shows

Supply Chain Analyst (RobertHalf-09/15/2017- 12/16/2017)

Monitor and ensure accurate order entry and error-free order fulfillment throughout the order fulfillment process.

Respond to Inbound Customer calls and emails for order enquiry

Troubleshoot and resolve issues that arise in the ordering process cycle

Effectively communicate to customers, brokers, and sales/marketing

Create Sales Order and Purchase Order in BMS-SFDC (Sales Force Dot Com)

Communicate with Project Manager for Spare Parts Orders

Conducting Cycle counting and review inventory of spare parts

Tracking products and update master data in legacy systems

Verify credit check for customers

Ensure data accuracy and timeliness of sales orders and shipments

Pricing Specialist (Exxon Mobil- 12/01/2016- 02/05/2017)

Create and maintain Customer Masters, Outputs, Quality Master Data, Changes to existing master data need to be evaluated for validity and be made when appropriate. At times, confidential information will be used in creating master data.

Maintain pricing conditions and removing billing block in SAP

Integration between SAP and CRM

Update Price negotiations in the third-party tools

Document and file data obtained for the creation of new customer partners and changes made to existing accounts.

Use customer on boarding forms to gather information to properly build new customers and partners in SAP.

Interact with Sales, Marketing, Quality, Demand Planning, Customer Service, Finance/Accounting and other departments to resolve master data questions and issues.

Utilize reports, tools, or another system, to ensure the proper follow up is in place to carry out all master data functions.

Sales Order Specialist (Thomson Reuters- Modis-01/26/2015- 05/01/2015)

Accurately converts the correct customers and subscriptions to the appropriate customers in SAP.

Ensure all data is reviewed and correctly assigned.

Create Sales Order for subscriptions

Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.

Proactively provides feedback on system and process challenges and/or opportunities.

Performs other duties as identified or assigned.

Buyer (Arusha Techno ventures -05/2010-04/2012)

Price negotiation with Vendors

Submitting the scrutinized MPR's to the committee and receiving the approved MPR's.

Releasing the RFQ's to the vendors giving due date and tender opening date and all the relevant information about the material.

Creating Purchase Request and Purchase Orders in ERP System

Releasing the purchase order to the vendor.

Monitoring budget and submitting reports to management

Contact this candidate