Manager Customer Service
Resume:
Kristine Catipon
“Character is doing what you don't want to do but know you should do.”
***** * ******** **, ******, CA
********@*****.***
EXPERIENCE
AJ Tutoring.San Carlos,CA — Office Manager & Web Editor July 2017 - PRESENT
● Manage the day-to-day running of an office of 50+employees and 75+students. Assisting in all stages of administrative tasks, from creating a great customer experience for AJ students, parents,and team members as well as providing administrative support to the Office Director,Regional Director,and the entire AJ Team.
● Manage and maintain 25+calendars daily including the Regional Director, Office Director,and North Peninsula tutors by utilizing Google platforms (Calendar,Drive and Sheets),as well as MS Office Suite (Word,Excel, Outlook and PowerPoint).
● Facilitate,organize and coordinate regional team meetings for 80+ employees both internally and externally by structuring agendas and creating meeting objectives.
● Assist the Accounting team with data entry by handling of all payment contracts and checks within the San Carlos office.
● Maintaining professionalism and confidentiality with record keeping experience by scanning and uploading confidential documents to the company’s Box account.
● Web content management of company website on WordPress Aaron Parnell’s Reposturing,San Mateo,CA — Marketing Assistant/ Operations Manager
December 2012 - Present
Maintains office services by organizing office operations and procedures. Controlling correspondence.Designing filing systems.Reviewing and approving supply requisitions.Assigning and monitoring clerical functions.Promote the product during health conventions.Networking between products that can help promote both parties. Starbucks,San Mateo,CA — Shift Supervisor
October 2007 - October 2018
Responsible in managing store operations.Training and supervising employees, delegating responsibilities,and promoting positive working environment. Financial management to include bank deposits, transactions audits,product ordering, inventory.
SKILLS
Proficient in MS Office Suite &
Google Suite
Timely organized with the
ability to stay on task without
supervision
Pleasing personality and the
ability to work in a fast-paced
environment
Fast learner and work well
with others
Multilingual
AWARDS
Dean’s List, Most Canned
Donated
LANGUAGES
Moderate Spanish,Fluent
Tagalog,Moderate Sign
Language.
Associa Nevada South,North Las Vegas,NV — Community Manager Assistant/Client Services
February 2017 - July 2017
Responsible for providing exceptional customer service to our clients/homeowners.Also responsible for supporting community manager(s)in their role.Required to work internally with other departments to ensure tasks are completed accurately and efficiently. Responsible to process architectural applications,and guiding homeowners on their CC&R’s and Rules &Regulations of their community.Required to know the procedures and policies of the communities the communities that are being managed in the associations.
LUSH,Hillsdale Shopping Center,San Mateo,CA —
Operations Manager/Floor Lead
August 2015 - February 2017
Interacting constantly with staff and customers through product demos and consultations.Act as a resource for the staff,ordering and inventory of products. and loss prevention.Precept new hires.Creates motivation techniques to increase sales and staff participation.Promote growth and teamwork among staff.
VOLUNTEER
Dream Center,Los Angeles,CA — Volunteer/Site Leader September 2006 -December 2012
Worked closely in collaboration with other site leaders.Mentor students and familiarize them with the expectations as well as the vision and mission of the organization.Managed budget and resources to enhance better learning environment for the students.
EDUCATION
College Of San Mateo,San Mateo,Ca — Associate's Degree in Social Science
January 2013 -May 2015
College of Southern Nevada,Las Vegas,NV — General Education July 2005 -January 200
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