Sales Inside

JENNA J. MORIN

***********@*******.*** • M: 208-***-**** • https://www.linkedin.com/in/jenna-morin

SALES AND BUSINESS DEVELOPMENT LEADER

Motivating, driven, and respected professional sales leader with over 15 years’ experience managing effective teams. With a reputation of efficiently building teams, successfully coach and leading using results, and consistently mentoring Account Managers using collaboration, forecasting, customer satisfaction, quota and churn metrics. Effective Sales Leadership Sales Compensation & Analytics Accurate Sales Forecasting Revenue Growth Strategy Execution Team Recruitment and Development Effective Team Coach Targeted Account Selling(TAS) Professional and Lead by Example Sales Goal Achievement INNOVATIVE INTERFACES • EMERYVILLE, CA 4/2017 – 03/2020 Inside Sales manager

Managed Inside Sales(Account Managers) and Customer Relationship Center. Managed staff of 7 Field Account Managers and 3 CRC employees.

• Grew revenue by $1.2M in existing customer accounts.

• Successfully created a producing Remote Inside Sales Team in Q1 and transitioned from contractor model.

• Key Stakeholder in process improvement team including sales process, renewals, support to sales requests, and interdepartmental communication.

• Established KPI’s to Provide weekly, monthly and quarterly KPI’s, pipeline, and customer loss reports to Executive Management Team to compare previous month, quarter, and year.

• Assisted with creation and continued development of Inside Sales Training Onboarding Program that reduced onboarding timeframe by 50% and continue to train to develop a high performing efficient team pairing with effective coaching.

• Created a cadence of successful Weekly Team Meetings for Strategy, Pipeline, and Book of Business Review.

• Consistently monitored team for adherence to sales procedure and process through reporting, review and coaching.

WORKIVA • AMES, IA 5/2014 - 4/2017

Area Business Development Manager

Managed a team of 9 remote Business Development Managers averaging 96% quota achievement over 3 years.

• Establish quotas based on territories, revenue goals, and metrics.

• Align territories to meet objectives of product VP’s, Sales and Marketing.

• Provide weekly, monthly and quarterly updates to Director of Business Development.

• Identify and executed training needs for team and individuals to drive team to meet KPI’s.

• Create and provided effective training material for Quarterly and Annual Meetings.

• Ensure that Reps were aware of quality standards and provided consistent coaching to meet and exceed standards.

• Ensure that Reps were aware of call metrics and ensure they were meeting goals.

• Established an individual and team review process and implemented changes that would make the team more efficient and profitable.

CATAPULTWORKS • SAN JOSE, CA 4/2001 - 5/2014

Business Development Call Center Manager

• Team Lead Sales Support and Account Development.

• Manage hiring, performance review and disciplinary process.

• Created training curriculums for each client, sales methodology and general skills.

• Trained incoming employees and continued to train existing employees.

• Conduct interviews and participated in hiring process.

• Provide reporting to Account Managers and clients to determine base line KPI’s and goals. EDUCATION, TECHNICAL SKILLS AND AWARDS

Bachelor’s degree Animal Science and Bachelor’s degree Dairy Science • UNIVERSITY OF IDAHO, MOSCOW, ID

Technical Knowledge

Salesforce, NetSuite, Marketo, Microsoft Suite(Word, Excel, PowerPoint, and Visio), InsideSales.com, LinkedIn, Data.com, Hoovers,

Leadership Courses and Awards

Chicago Booth School of Business Negotiation Course • Career Development: Developing a Career Strategy • Coaching and People Issues • Communication Tools • Energizing and Empowering Employees • Leadership Skills for Women • Leading Change from the Front Line • The Oz Principal

• Understanding Conflict • Strategic Selling• Targeted Account Selling Presidents Club Winner and Top Manager Award for Quota 2019 • 118% Quota Achievement 2016- 2017 • Spirit of Workiva Award Q3 2015, Q4 2015, Q1 2016 • 114% Quota Attainment 2015 • 121% Attainment 2014

Leadership and Civic Activities

AA-ISP Member 2017 - present • GirlsClub Member 2018 - present • Association of Women Executives 2017 - present • Workiva Sales Council Member 2014 - 2017 • Shoshone Humane Society Board Member 1999-present • Youth Basketball League Coordinator 2013-2016 • Elks Christmas Fund Fundraising Chair 2006-2016

• Create and sustain a sales performance culture

• Lead team to win through transparent performance measures and reviews, using data-driven analytics, to drive str ong sales execution

• Provide strong l eadership and coaching of the sales and customer success function, setting a unified direction for the team and ensure priorities ar e cl ear

• Proactively collaborate with partners (Marketing, Product, Sales Operations) acr oss the business to ensure the voice of the customer influence our efforts and investments in product, innovation, and pr oposition development

• Attr act, retain and grow world-cl ass sales talent, understand the current bench-str ength of the teams and work in partnership with HR to address any development gaps i n a timely manner

Contact this candidate