Customer Service Manager

Objective

Seeking an opportunity to utilize my skills and creative ideas to become an effective team player in an organization with room for growth

Skills Summary

Highly Motivated, stays on task, and always focused on getting the job done

Bilingual English/Spanish

Over 8+ years of customer service experience with time management skills

Critical thinking skills and problem solving capabilities

Bachelors of Science Degree in Criminal Justice

Microsoft Proficient: Microsoft Word, PowerPoint, Excel, Access, Outlook and Internet Explorer

Excellent ability to communicate effectively, both verbally and written

In-depth ability to gather data, compile information, and prepare reports

Dependable, responsible individual with experience in Management

Strong leadership skills; organized, a team player, and hardworking

Able to multitask efficiently and effectively

Self starter, quick learner, reliable and organized

Education

Brown Mackie College, Miami, FL 09/2016

Bachelors of Science Criminal Justice

Relevant Coursework: Introduction to Criminal Justice, Criminal Procedure, Juvenile Justice, American Constitutional Law, Introduction to Microcomputer Applications, Internet Research, Legal Research and Writing, Family Law, Civil Litigation, Property Law, Criminal Law.

Experience

Jun.2018 – Feb.2020

Arnau Logistics – Operational Manager

Manage team of dispatchers as well as drivers in order to get all daily task done on day to day basis.

Scheduling all employees for the next work day.

Input pods and pops in the system so forward air can provide it to their customer.

Have everything back before cutoff in order for cargo to move to its location.

Track all drivers and provide them with assistance when they run into an issue as well as the office.

Make sure all cargo that is picked up is in good conditions otherwise report it to forward air for approval

Dispatch over the road drivers

Dispatch last mile delivery drivers

Feb.2014- Jul.2014

Ross-Loss Prevention Specialist (internship)

Develop great teams and partnership.

Maintain a safe and secure environment.

Minimizing internal and external theft.

Sept. 2007 – Jun.2018

Acorn East- Warehouse operational Manager

Build and manage a team to successfully complete daily objectives.

Prepare orders and get them ready to ship out to customers.

Manage team to success in customer satisfaction.

Route deliveries for customers as well as pick ups from vendors.

Inventory check

References Available by Request

Contact this candidate