Manager Network Engineer
Resume:
David Rhoades PMP
626-***-**** (Mobile)
add5f9@r.postjobfree.com
https://www.linkedin.com/in/drhoades
Project Manager ~ IT Strategist
Business Technology Specialist Client Management Account Management
Business Technology Growth Planning Project Planning and Management
Technology Infrastructure Efficiency Expert
This is what people say about me:
David has a Bachelor of Science in Information Systems and ten years’ experience as a Systems Owner. David is ITIL v4 certified and is a big believer in continuous improvement and process improvement. His validated environment experience is in manufacturing (GMP) and healthcare (HIPAA.) David is knowledgeable in systems design and implementation in a database environment, and of technical and user-related aspects of personal computer environments. He is comfortable driving organization-wide changes, ensuring seamless integration of process, applications and entities across the organization. David is in the process of moving to Colorado and will be here to stay in mid-July.
AREAS OF EXPERTISE INCLUDE:
Presenting to large and small groups
Coordinate Service Issues
Business IT Development
Relationship Management
Team management
Technical Advisor to Client
Identify & Facilitate Resolutions
IT System Implementation Expert
Deliver Impact & Innovation
Build Sr. Executive Relationships
Skilled Communicator
Professional in Word and Action
Team building
Project management of technical changes and implementations.
Conflict resolution
C A R E E R H I G H L I G H T S
Client Liaison/Senior Account Manager (2017 to Current)
Overflow Technical Solutions - Granada Hills, CA
oManaged numerous Managed Service Provider (MSP) clients daily to schedule technical tasking requirements
oCreated all client related management processes used by all Client liaisons
oSingle point of contact for all MSP clients
oManaged numerous contracted technicians and assigned client tasks to be completed daily
oEnsured open tickets were resolved in a timely manner by following up with appropriate people
oUpsold existing clients as they needed new equipment and services
oPerformed Business consulting services for client companies to develop IT systems
oDeveloped projects for disaster recovery solutions and business continuation.
oDeveloped projects for network redesigns.
Managing Technician & Senior Client Manager (2015 to 2017)
Security Protection Specialists (SPS) – Northridge, CA
oDeveloped the SPS Security Package
oCreated the process to sell the unique approach used by the SPS brand
oRegularly met with clients for business reviews
oDeveloped rapport with clients and became a trusted advisor.
oCreated project plans for client when it was time to build, upgrade or migrate systems
oInitiated relationships with numerous service providers to build the SPS supply chain
oIncreased sales 125% over annual expectation year one.
oAchieved a 92% client retention year two
oIntroduced innovative ways to improve standard operational procedures allowing decreased spending and increased profit
Lead Architect/Large Network Engineer (2013 to 2014)
Techital – Glendale, CA
oResponsible for all business implementation designs and oversight of all projects
oresponsible for all aspects of client maintenance including network stability and uptime accountability
oProject managed upgrade of client CRM system, created RFPs and vetted external vendors.
oProject managed network redesigns
Computer Skills:
Microsoft Office 365 /Various other software programs including significant skills associated to research. Recognized by my peers as a System Architect, and a LAN and WAN Specialists.
Education:
Leaderquest – Centennial, CO
Senior Technology Project Manager (July 2020)
University of Redlands – Redlands CA
Bachelor of Science (BS) - Information Systems (2001)
Certifications:
ITIL 4 Foundation (Obtained: June 2020)
Project Management Professional (PMP) (Obtained: July 2020)
Leadership Courses:
PSI Men’s Leadership and Leadership Dynamics classes
Ike Pono Leadership training
Contact this candidate