Sales Customer Service

Navil Baez

Bronx, NY 646-***-**** *********@*****.*** Linkedin.com/in/navil-baez-32bb00107

Regional Sales Development & Partnerships Management Executive Executive Profile

Top-Performing, Strategic Sales Development Executive operating at the crux of digital transformation in retails institutions and exceeding - Developing at… sales initiatives and ensure all sales teams are following weekly sales plans as well as monitor the performance of all sales staff within the region

- Developing and maintaining customer relations through all forms of professional and social interaction on a highly personal level

- Managing a solid framework and communication to align vision with execution

- Leveraging deep retail knowledge to build a

partnership as a solution to business challenges

- Negotiating contract terms with the interests of all stakeholders – business, legal and marketing

- Driving and driving sales system improvements

within the team based on industry trends

- Embracing perseverance to implement win-win

solutions and close deals

- Training, Coaching and mentoring sales teams

Core Skills

È Sales Team Leadership È Budgeting and Forecasting È Strategic Planning & Execution È Industry Networking È Partnership Development È Public Speaking È Competitor Analysis È Business Market Analysis È Integrity-Based Selling È Value Communication È Operations Management È Tactful Closer È Consultative Sales È Critical Thinking È Visual Merchandising Professional Experience

REGIONAL SALES MANAGER, CLAIRE’S, NEW YORK, NEW YORK 2018 - PRESENT Accountable in managing a $85M territory, hiring and training managers on product line, and how to effectively “value add” see the brand. Educate District Manager on cost management, license application and use of agile methods.

§ Deliver sales plans and develop strategies by expanding distribution and SKU. Good leadership and administration.

§ Coach, mentor key staff to take on additional responsibilities as “Product Line Champion” for the region resulting in increased efficiency and productivity. Coordinate with district managers to implement effective incentive programs to achieve financial targets and sales goals. Working knowledge with any Microsoft Office Suite and Microsoft Office.

§ Implement 12-month promotional plans, with top accounts, allowing supply chain and inventory planning to work timely and efficiently. Great industry knowledge, store management, managing compliance policies and budget.

§ Successfully manage the 3rd highest volume region in the entire company, with a total of 7 districts. Achieved notable sales and marketing impact in two highest grossing areas - New York and Boston.

§ Engage qualifying opportunities to channel into the daily business and increase monthly sales using community outreach.

§ Conduct product knowledge presentations A&D, commercial contractors, and end-users along with retail dealers. DISTRICT SALES MANAGER, CLAIRE’S, NEW YORK, NEW YORK 2014 - 2018 Forged and sustained partnerships with loyal customers based on word-of-mouth-reputation for excellence which led to the 10% sales improvements year over year for 5 consecutive years. Managed the highest volume district in the company. Strong flexibility, consistency, leadership, retail customer service, communications skills, and problem solving skills.

§ Successfully trained and developed Assistant Store Managers and Store Managers and achieved less than 15% turnover rate of the entire district. Educated employees on new products, customer service sales strategies and regulation changes in the industry. Proven track record on delivering great customer service and retail strategies.

§ Earned Store Manager of the Year in 3 occasions. Cultivated a strong repeat customer base to generate sales. Navil Baez 646-***-**** *********@*****.*** Page 2 of 2

§ Created a business-tracking tool that achieves improved accuracy in customer forecasting as well as a heightened understanding of current territory base business and future sales growth. Acted as point of contact across the store. MULTI-UNIT STORE MANAGER

CLAIRE’S – NEW YORK, NEW YORK 2009 - 2014

Managed operations, merchandising and operations. Strong communication skills, collaboration and ability to motivate small and large within operations. Managed looking into industry trends and develop strategies.

§ Built and maintained support with key customers and identified new business opportunities. Equipped with good leadership skills, excellent organizational skills, proficient in training and strong business acumen.

§ Achieved overall store sales quota each year and possess amazing problem solving skills to meet business needs. ASSISTANT STORE MANAGER

ALDO – NEW YORK, NEW YORK 2005 – 2009

Created and maintained strategic alliances with vendors and manufacturers to increase market share. Proactively suggests new ideas, clear in communicating brand image and consistent in developing strategies and referencing industry trend.

§ Grew account share and used visual merchandising to create a great brand name. Possess an attitude towards flexibility, consistency and delivering sustainable results. Work with the assigned District Manager to set goals. Education

Baruch College, City University of New York, New York Fashion Industries, High School, New York

Awards

District Manager of the Year, Claire’s, New York, 2016, 2017 Store Manager of the Year, Claire’s, New York, 2013, 2014, 2015

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