Customer Service Sales

Alex Beadle

718-***-**** *********@*******.*** New York, NY

SUMMARY

Dedicated professional with 5+ years of work experience. Proficient in banking, customer service, and problem solving. Possess hands-on experience working with individuals from at-risk populations. Additional experience educating youth and acting as a mentor and counselor, exhibiting leadership skills. Effective communicator with excellent interpersonal skills. Possess an educational background in Criminal Justice and Sociology. Proficient in Microsoft Office Applications (Word, Excel, and PowerPoint.) Possess a Valid Driver's License.

EDUCATION

University at Albany Albany, NY

Bachelor of Arts in Sociology, 2018. Minor: In Criminal Justice. Dean’s List of Distinguished Students, Spring, 2018

Dutchess Community College Fairview, NY

Associate of Science in Criminal Justice, 2015. Dean’s List of Distinguished Students, Fall, 2015

EXPERIENCE

JP Morgan Chase Bank Brooklyn, NY

Personal banker Sept 2018 - Now

●Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, with expert knowledge in the self-service and digital platform

●Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

●Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

●Supporting customer with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything

●Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

St. Catherine’s Center for Children Albany, NY

Child Care Specialist Jan 2017 – July 2018

●Transport children from school to center, ensuring a safe environment and timely arrival

●Served as a role model for elementary school children with disabilities, brain damage, juvenile records, severe trauma, etc., providing homework help, healthy lunches, and counseling as needed

●Offered counseling sessions to educate children on coping mechanisms, utilizing Therapeutic Crisis Intervention training

●Planned on-site and outdoor activities such as interactive games and field trips to movie theaters, parks, and museums

●Oversaw other staff specialists, taking on a supervisory role and preventing disturbances through professional, calm communication with staff members and children

●Performed an overnight watch to prevent and detect children from harm, patrolling facility and acting as a point of contact should any incident occur

●Conducted parent visits, supervising and facilitating communication between parent and child

Project Inspire ` Albany, NY

Community Service Committee Member (Volunteer) Jan 2016 – May 2018

●Worked with after school programs to tutors high school youth in all academic subjects

●Visited homeless shelters to entertain residents and prep for daily meals and special events

Victoria’s Secret Brooklyn, NY

Sales Associate/ Cashier (Full-time) Aug 2012 – Aug 2014

●Met daily sales goals on a consistent basis, marketing products to customers and successfully addressing customers’ needs

●Assisted customers in locating desired products and replenished products as needed

●Performed cashier duties to complete sales, receiving payments and ensuring customers were completely satisfied with their visit

●Kept the Stock room in order, processed merchandise.

●Helped with loss prevention procedures, communicating with other sales associates about suspicious customer behavior and acting as “secret shopper” as needed

●Performed cashier duties to complete sales, receiving payments and ensuring customers were completely satisfied with their visit

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