Customer Service Representative
Resume:
Letter of Introduction
Thank you for taking the time to review my qualifications and skills. My experience combined with my ability to adapt and proactively respond to new or challenging situations to meet departmental needs has given me a better understanding of how to be successful in the organization while striving to assist our customer’s financial needs.
My customer service experience began at the age of 15 when I worked at Taco Bell, I quickly adapted to servicing my customers and handling complaints. I became a team leader at the age of 16, unable to hold a Manager position due to my young age. Once I turned 18, I applied for and was offered a position at Wells Fargo Bank as a Customer Service Representative where I met and exceeded expectations.
From there I was offered and accepted a Client Service Representative position for Bank of America, where I handled large amounts of cash, dealing with customer inquiries effectively and providing/offering solutions to improve customer’s financial needs.
I feel I would be a great candidate for the Customer Service Representative position at Toyota Financial Services. I believe I would be a great asset to this team. I know I will deliver exceptional results for your expectations. This position will also provide me the opportunity to work in an environment that will allow me to contribute to the growth and success of Toyota Financial Services.
Career Summary
●Ability to adapt to an ever-changing work environment all while keeping the goal of the organization as a top priority.
●Efficiently forms partnerships with customers and colleagues to resolve issues as well as educate.
●Demonstrates expertise of policies and procedures as well as other available systems.
●Good attention to detail and accuracy skills
●Excellent verbal, written and interpersonal communication skills
●Problem solving skills
●Ability to handle confidential material in a professional manner
●Handle customer inquiries and complaints concerning consumer banking accounts and online banking.
●Team player who takes direction very well, while also able to work on my own initiative.
●Results driven
●4+ years dedicated to Customer Service Loyalty
●I am eager to grow and learn different areas of Toyota Financial Services whether it pertains to my experience or not because I am confident that with my skills and the support of my peers, I will be successful.
Elijah M. Ross
4411 E Chandler Blvd #1037
Phoenix Arizona, 85048
add5db@r.postjobfree.com
Experience
Bank of America (5454 Ygnacio Valley Rd)
<Client Service Representative/Bank Teller>
(May 2019 - October 2019)
●Handling large amounts of cash for customers and maintaining drawer balance.
●Opening new or modify existing customer bank accounts.
●Offering bank products and services to new and existing customers.
●Maintained a positive, empathetic and professional attitude towards customers at all times.
Wells Fargo Bank (1220 Concord Ave)
<Customer Service Representative II/Level 1 Technical Support>
(July 2018 - May 2019)
●Handle customer inquiries and complaints concerning consumer banking accounts and online banking.
●Calm irate callers, repair trust, locate resources and problem resolution while offering solutions.
●Ensure federal regulations as well as company policy and procedures are followed.
●Experienced and comfortable working with various online resources and sites.
●An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Taco Bell (4674 Clayton Rd)
<Team Trainer/Shift Lead>
(April 2015 - June 2018)
●Worked in a fast paced environment.
●Supervised shifts while training crew members.
●Handled customer concerns and complaints.
●Received a high number of customer satisfaction surveys.
Computer skills
●CIV (Customer information view)
●CCM (Contact customer management)
●Virtual Library
●Hogan
●Teamworks
●Microsoft
●Excel
●Outlook
Education
K12 California Virtual Academy
General Studies 2017-2018
Graduate
References
Kinisha Lavier 626-***-****
Maya Graves 313-***-****
Noreen Gardner 707-***-****
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