Customer Service Medical

KJ

KENNETH JOHNSON

*********@*****.*** C: 702-***-**** Las Vegas, NV 89117

I have had a variety of different jobs and dealt with all types of people, from patients, doctors, medical staff, business leaders etc and confident i can handle myself in any type of seĴing or work environment and self motivated mild mannered

Videoconferencing expertise

Audio and video Tech

Technician assistance

Strong interpersonal skills

Professional and mature

Patient charting

Self-starter

Schedule management

Dedicated team player

Meticulous aĴention to detail

Time management

Scheduling appointments

Outstanding telephone etiqueĴe

Data entry

Patient scheduling

Freelance/Local 720 Las Vegas, NV

Stagehand/Audio Video Technician

11/2015 - Current

Ensure audio, lighting and recording equipment was calibrated and operational for each show under the supervision of stage technicians. Assisted in stage and technical setup and breakdown for trade shows, office meeting etc

Built strong rapport with clients in various seĴings Set equipment for trade shows, business meetings, corporate events, weddings and various other types of events involving audio, projection, lighting, video wall etc.

Stern Fire Protection Deer Park, NY

Mechanical Draftsman

Added text instructions and comments to complete drawings and guide final production or installation.

Earned reputation for good aĴendance and hard work. Performed site evaluations, customer surveys and team audits. Applied mathematical skills to calculate individual specification details and scaling.

Southside Hospital Bayshore, NY

Administrative Assistant

Created, updated and maintained patient files to respect to medical record guidelines set forth by the hospital.

Provided and maintained quality control assurance by analyzing data entered into the computer system.

Pulled a nd filed charts, patient records and correspondence. Dealt with customer relations with respect to this area via telephone, computer, as well as directly with various hospital staff members including physicians, medical staff and clerical staff.

Routing incoming calls to appropriate areas within the facility. Great South Bay Surgical Associates Bay Received all incoming calls and coordinated with medical staff to fulfill Summary

Skills

Experience

Shore, NY

Front Desk Medical Receptionist

requests and resolve issues.

Answered daily phone calls to schedule appointments and address patient inquiries.

Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories. Created and maintained accurate and confidential patient files. Updated patient financial information to ensure accuracy. Managed front office activities, including customer service, patient appointment management, billing and collections.

Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Managed physician calendar, including scheduling patient appointments and procedures.

Called patients to schedule appointments, consistently double-checking information and availability.

Brentwood Family Health Center

Brentwood, NY

Health Care Office Assistant

Utilized computer to compile data gathered from various sources. Met incoming patients with professional approach and provided friendly, knowledgeable assistance.

Managed and anticipated clerical needs of the clinic, including copying, faxing and file management.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy clinic office with a variety of providers. Interviewed patients to collect medical information and insurance details. Coordinated patient appointments, maintained files and received incoming phone calls.

Ensured patient confidentiality in alignment with HIPAA protocols. Assisted with referrals and prepared medical records for patients. Informed patients of financial responsibilities prior to rendering services. Scheduled and confirmed appointments, and answered phones. Gathered patient records for provider.

Registered patients and scheduled appointments.

Encore Productions Las Vegas, NV

Dispatcher/Warehouse/Purchasing/Audio

Visual Technician

Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers to various hotels and other destinations Accurately and efficiently responded to over a number of daily deliveries of AV and production equipment

Earned reputation for good aĴendance and hard work. Handled all delegated tasks, regarding deliveries and geĴing equipment to destinations

Obtained quotes from various suppliers to determine most cost-effective purchasing options.

Sourced new vendors for purchasing needs.

Located and veĴed vendors, established good relationships Worked with shipment/production/lighting/companies to manage distribution of a variety of audio/video equipment Employed best practices and safety protocols during equipment installations, including projectors and speakers.

Checked completed work for quality and accurate documentation. Built strong rapport with customers And clients and hotel staff Used appropriate tools and materials in alignment with safety protocols and industry best practices.

Managed day-to-day AV operations

Maintained AV inventory and supplies.

Collaborated with production and hotel staff

Transported and installed equipment for live events, including weddings trade shows and client meetings

Freelance Union worker thru local 720

Las Vegas, NV

Stagehand

Brentwood High School Brentwood, NY

High School Diploma

06/1988

Island Drafting And Technical Institute Amityville, NY Certificate of Diploma in Draftsman

Education and Training

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