Customer Service Branch Manager

Location:

Salary:

70000

Posted:

June 28, 2020

Michelle Altmann

St. Augustine, FL 32080

E-mail: ****************@*****.***

EDUCATION

Purchase College, State University of New York, Purchase, NY Bachelor of Arts in Psychology August 2014

PROFESSIONAL EXPERIENCE

Enterprise Rent-A-Car

Branch Manager May 2018 - April 2020

• Oversaw general business operations of the branch

• Managed client expectations and prioritized first class client service

• Trained employees through individualized coaching and monthly reviews

• Sold protection products, upgrades, Sirius XM radio

• Generated new business through marketing efforts

• Managed Geico ARX program

Assistant Branch Manager November 2017 - April 2018

• Operated daily operations and managed bookings

• Assisted in marketing efforts

• Managed ARX program and satellite National Rental location

• Trained employees in sales and business

Management Assistant December 2014 - November 2017

• Trained extensively in sales and customer service

• Oversaw Geico ARX program at local body shop

VOLUNTEERISM

Junior Service League of St. Augustine December 2017 - Present

• Recording Secretary on Auxiliary Board

• Organized 5K Run to raise money for St Augustine Lighthouse and other local non profits (2019, 2020) event raised over $10,000 in profits,

$3,000 increase from 2018 year

RECOGNITION AND AWARDS

• Achieved record breaking customer service score of 95 (February 2020)

• Won “Spotlight” and “Triple Crown” status for being above corporate average in growth, profitability and customer service

• Won “Elite” status for ranking highest among coworkers on monthly matrix