Customer Service Manager

Musya

Khrapko

Luxury Retail Store

Supervisor/ Sales

Lead

.

**** ***** *******, #*** ********, NY, 11235

+1 (917) 579 - 1612

************@*****.***

ㅡㅡ

Skills

Retail clothing business management; customer experience; maximizing sales and executing department plans; employee management - hiring, onboarding, coaching, evaluating; visual merchandising; inventory preps and managing the audit process; scheduling; MS Office; Fluent in Russian and English languages.

ㅡㅡ

Relevant Work Experience

LVMH, Thomas Pink/ Store Supervisor

2014 - Currently Employed, New York

Was responsible for daily store operations - running sales, opening/closing procedures, new campaign executions, store visual performance, receiving new merchandise and allocating it on the floor; Was responsible for increasing clientele at TWC Thomas Pink location, successfully coached staff on client experience which resulted in 60% increase in client sales;

Coached the team on customer service standards, led by example, and supported team sales;

Coached the team on making KPIs as well as their personal goals; Oversaw all inventory handling, did cycle counts, discrepancy adjustments, made sure that holds were handled properly and all the items were barcoded correctly;

Loehmann’s/ Associate Manager

2013-2014, New York

Assisted the manager in creation of comfortable shopping atmosphere for the clients by elevating customer service and improving store visual presentation;

Ensured compliance with all safety measures, communicated with stock and property management;

Worked on creating the staff scheduled based on the business needs; Supervised the team in servicing customers and running sales, worked on team building and interpersonal conflict resolution. Daffy’s Inc, Clothing Bargain for Millionaire / Associate Manager 2006-2013, New York

Worked with the Store Manager on store operations and team development;

Hired and trained employees, coached the team on product knowledge as well as on the store policies and procedures;

Partnered with the store manager on Store visual presentation to make the store environment more appealing to the client and to upsell key categories;

Managed discounting and credit cards;

Daffy’s Inc, Clothing Bargain for Millionaire /

Supervisor/Merchandiser

1992 - 2006, New York

Reported to Associate Manager about the daily tasks of the assigned department. Ran the assigned department, delegated tasks to the team and control their execution;

Took care of Visual Merchandising of the department, allocated new arrivals onto the floor;

Ran store inventory, was responsible for department audits and inventory checks;

ㅡㅡ

Education

Moscow Art School / Bachelor of Arts

1979 - 1983, Moscow

BS in Theatre Costume Design

Associate degree in Fine Arts

Contact this candidate