Receptionist

CURRICULUM VITAE FOR NATASHA TINASHE MUTETWA

ABOUT ME

D.O.B: 08/04/1995

Gender: Female

Location: Flat 1702, Big Mart Salaam street, Abu Dhabi, UAE Marital status: married

Nationality: Zimbabwean

CONTACT

Mobile number: +971-*********

Email: *********************@*****.***

CAREER OBJECTIVE

An ambitious individual who enjoys taking on responsibility and has a successful background in Front Desk Receptionist. Having a smart appearance with impeccable personal hygiene and a relaxed sociable demeanor. Someone who enjoys spending time with clients and who is constantly looking for opportunities to build relationships with them. Now looking for a suitable position with a company where advancement is based on individual merit and performance, rather than seniority.

WORK EXPRIENCE

CROWNE PLAZA HOTEL HARARE

RECEPTIONIST JUNE 2016–Oct 2018

DUTIES

• Building a rapport with customers.

• Promoting exclusive line products and the store discount cards.

• Ensuring the store telephone is answered in a timely and professional manner.

• Meeting and greeting customers on their arrival.

• Accurately completing all administrative records.

• Putting stocks on display and shelves.

• Using market and customer information to assist in the development of brand plans.

• Smiling, greeting and making eye contact with every customer.

• Talking to customers, finding out their needs, and then offering advice.

• Handling customer complaints and returns.

PERSONAL

• Possessing an enthusiastic, friendly, and outgoing personality.

• Enjoy learning and personal development.

• Comfortable in new situations and meeting new people.

• Remaining calm under pressure, always optimistic and positive.

• Performing well within teams.

• Reliable and conscientious, completing tasks and not leaving them for another ACADEMIC QUALIFICATION

Degree in Industrial Relations, Great Zimbabwe University

Diploma in English and Communication Skills

GCE Advanced level,

GCE Ordinary level,

LANGUAGES

• English: native ( proficient read, written and spoken)

• French: basics

• Arabic: basics

• Shona: intermediate

EXPERIENCE

I worked as a front desk agent from June 2016 to October 2018 and my job was to:

• Interact with clients, visitors, and vendors

• Sort and distribute incoming mail

• Arrange meetings by reserving rooms and managing refreshments

• Type correspondence, meeting notes, and forms among other documents

• Photocopy, scan, and file appropriate documents

• Edit documents for accuracy

• Maintain accurate records and enters data

• Assist with organising events when necessary.

• Answering and transferring calls

• Scheduling appointments

• Placing orders

Computer skills

• Microsoft Word

• Excel

• PowerPoint

Hobbies/other

• Travelling

• Reading

• Interacting with people.

Contact this candidate