Robert E..L. Ryals add4yr@r.postjobfree.com 484-***-**** Arizona State University - B.S., Criminology April 2017 Professional History

Security Operations Analyst, Global Risk - UnitedHealth Group (December 2019 - Present) Responsible for the global security, emergency management, and business continuity efforts of UnitedHealth Group and subsidiaries. Managed crisis response during live incidents for UnitedHealth globally, for North America, APAC, and EU regions. Monitored various collection platforms for incidents that pose direct and indirect risk to UnitedHealth Groups operations, personnel, or brand. Independently decided which incidents required additional investigation and validation for reporting directly to senior leadership, up to Director-level personnel. Provided written and verbal briefings of intelligence assessments that are error-free, accurate, and timely. Intelligence briefs consisted of reporting key factors of the incidnent and providing managers and senior leadership with actionable insights and information that influenced company response. Technologies utilized: Sharepoint, Quickbooks, Dropbox, Microsoft Suite / Windows 10, Quickbooks, Salesforce, Zoho, Jira, Everbridge, Dataminr, WorldTrack

Data Analyst - CB Direct Fleet Optimization (January 2019 – December 2019) Responsible for the planning, execution and cross functional alignment of telematics installations across the NA region. Initiated projects and various types of strategic vendor initiatives, defined goals, and created measurement systems for growth. Coordinated communication to all stakeholders on the status of project measurements and survey analysis, including adherence to SLA’s, resource issues, project risks and scope changes. Set, measured, controlled and monitored process performance toward identified goals. Established, monitored and adjusted benchmark metrics, and identified trends and patterns. Provided strategic analytical guidance, based on market and internal customer data sources, to influence process, design and product improvements within each line of business. Created SLA’s and enforced quality expectations. Facilitated team meetings and ensured accountability and ownership of actions. Developed project roadmaps and provided accurate timelines and expectations to clients and senior leadership. Created & managed work orders from providers such as iQ4, Verizon Fleetmatics & Telogis, At&t’s FleetComplete, BigRoad, TomTom Fleet Management, Smart Drive and SmartWitness. Technologies utilized: Sharepoint, Quickbooks, Dropbox, Microsoft Suite / Windows 10, Quickbooks, Salesforce, Zoho, Jira. Telematics software uses heavily

Business Continuity Analyst - Amazon.com Inc. (March 2015 -December 2018) Provided crisis management coordination, and facilitation. Forecasted on geopolitical, security risk and analysis. Managed communication systems, monitored alarms, researched alarm system issues, generated and managed trouble tickets. Trouble tickets also contained telematics based monitoring for shipments being exported and imported. Managed data sets pertaining to the logistical assets in the EMEA region. Supported other lines of business, (i.e. facilities management, public relations, HR, etc.) and projects. Provided business critical insights using analytics, ensured cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. Responsible for assessing the adequacy of the security strategy, business continuity /disaster recovery plans, and threats to the systems. Calculated the impact of potential adverse events, briefed executive management on results of criminal risk assessments and made recommendations for mitigation, and protection of assets or to cover potential losses. Technologies utilized: Everbridge, Lenel Systems, OnSolve’s SWN, Sharepoint, Microsoft Suite, Azure, Active Directory, AWS, Alert Logic Cyber Security, CyberGRX, PSI, Dataminr, Tweetdeck

Fraud Analyst - Bank of America (August 2016- October 2017) Monitored accounts for signs of data compromises and suspicious transactional patterns. Initiated claims, alerted clients via email, SMS text, and direct call. Educated clients on the latest financial fraud trends, (card skimming, counterfeit cards, cyber terrorism) and provided tips on how to better secure their digital footprints. Walked clients through the process of creating and applying 2 factor authentication methods. Provided clients with precise solutions for account related discrepancies and concerns through a seamless delivery of service. Conducted routine account-related analysis, investigations and research. Well versed in Regulation E, D, & K. Technologies utilized: NICE systems (Actimize), Lexis- Nexis, Sharepoint, Oracle GRC, Outlook, Excel, OneNote. Account Supervisor / Command Center Operator – G4S (March 2012 - February 2015) Provided high quality security services that protected people and property. Reported safety concerns, security breaches and unusual circumstances both verbally and in writing. Built, improved and maintained relationships with clients, employees and civilians. Managed payroll, developed training programs, and conducted coaching, onboarding and terminations. Remained flexible and adapted well to ever changing environments. Dispatched rovers (foot patrol). Managed site communications, conducted site safety inspections, developed training programs and managed life safety events. Monitored closed circuit television systems and alarms. Technologies utilized: PeopleSoft, Oracle Systems, Sharepoint, Microsoft Office Suite, HID, Tyco Security

Criminal Investigations Analyst (Intern) - Apache Junction Police Department (August 2016 – August 2018) Filed paperwork and conducted data entry, record management, civilian fingerprinting, assisted with handing of evidence, instrumented serial number and background checks. Assisted in criminal and civil investigations involving local security threats, drug smuggling, child exploitation, human trafficking, illegal arms dealing, financial crimes, identity fraud, domestic disturbances and other operational facets. Robert E..L. Ryals add4yr@r.postjobfree.com 484-***-**** Arizona State University - B.S., Criminology April 2017 Data Analyst (Intern) - Centers for Disease Control & Prevention (CDC) (August 2016 - July 2017) Responsibilities included analyzing death certificates, medical examiner reports, law enforcement reports and assuring accurate data is input into the CDC’s data collection tool. Primary data samples were sourced and provided for the AZVDRS (Arizona Violent Death Reporting System). Systems used were SPSS, NVDRS, NCIC, and ACJIC government databases and minor usage of SQL. Managed data on the CDC’s WISQARS (Web-based Injury Statistics Query and Reporting System).