Experience

Cracker Barrel Old Country Store

Store Support Intern

Lebanon, Tennessee

- Handling tier 1 support over the phone

- Mix of network, software, and hardware issues

- Documenting cases with a ticket system, following up to complete tickets

June 2018 – July 2018

Retail Merchandise Handler

Three Locations

- Working with management to set visuals in the store

- Accepted and processed retail truck shipments

- Cross-trained, and trainer for new employees

April 2014 – Present

Education

Pennsylvania College of Technology

Network Concentration Specialist – Bachelor of Science Information Assurance and Cyber Security -- Minor

Williamsport, Pennsylvania

- Dean’s List

- Cum Laue

- GPA: 3.57

August 2017 – May 2020

Clubs

- Phi Mu Delta National Fraternity

- Ritual, Alumni and Formal Chairman

Projects

- Capstone: Design a computer network within a doctors office. Included network topologies, diagrams and

equipment acquisition

- Various Network Diagrams and setups with several routing protocols

Raritan Valley Community College

Information Systems and Technology – Associates of Science Branchburg, New Jersey

- Dean’s List

Thomas Edward Wentz 642 Woodglen Road

Glen Gardner, New Jersey, 08826

908-***-****

add4tw@r.postjobfree.com

Networking Concentration graduate with a Cyber

Security Minor. Experience in customer service as well as Tier 1 IT Support.

Skills

Software: Microsoft Office

Suite, Visio, Visual Code, GNS3,

VMware, Virtual Box, Wireshark

(packet sniffer), Packet Tracer

Photoshop, Dreamweaver,

Ghidra, NMAP,

Operating Systems: Windows

7, 8, 10 Mac OS, Linux, Windows

Server 2012, 2016

Languages: Python, Powershell,

Java, Linux Bash, HTML, CSS

Hardware: Cisco, Dell, HP,

Juniper Network equipment,

Ethernet cabling, Wireless

equipment, Computer building,

installation, and maintenance

Attributes: Interpersonal

communication, customer

service, time management

- GPA: 3.23

Clubs

- Rotaract Club

August 2014 – May 2017

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