Manager Sales

ENGAGEMENT MANAGER PROGRAM MANAGER

Accomplished professional with experience in managing large engagements, project delivery, and solution architecture for sales, service and ecommerce applications. Extensive experience in managing teams through consultative sales, proposals, and client presentations. Experience in managing opportunities, creating pipelines, driving RFP process and contract management.

AREAS OF EXPERTISE

Relationship Management; Managed multiple portfolios $8MM with 30% YoY increase.

Program Management with Scrum expertise; Multi-country; Multi-LOB implementation.

Led and Developed OM systems generating > $1B order flow within 2Q.

Solution architecture in CRM, Salesforce and cloud applications.

Contract Management, Account Management.

Banking and Financial Services, Life Sciences, Retail (B2B, B2C Order Management).

Client Manager

Fujitsu America Inc. September 2014 – April 2020

Edison, NJ

Account Management

Managed multiple portfolios $8MM +

Grew my set of portfolios 30% YoY through building relationship with client and providing innovative CRM, ecommerce solutions.

Consistently increased profitability of the portfolio (from 30% to 48% in 4 year period).

Led and won multiple new customers.

Led multiple RFPs and added many new logos with differentiated solutions.

Managed P&L, change orders, contract negotiations, and vendor/knowledge transition.

Innovative design saved client > 500K YoY license cost.

Increased user adoption by > 26%

Achieved CSAT score of 100%

Project Delivery

CRM Project Management and Delivery and Client Management.

Headed 5 project teams to deliver large Salesforce and cloud full life cycle implementations.

Led and managed teams for 30+ internal personnel, contractors and vendors.

Partnered with business leaders to deliver services supporting program objectives and KPI.

Developed and initiated projects, including, schedule, performance, costs and resources.

Participated in PI planning, sprint planning, backlog grooming and TDD implementation.

Developed business and technology architecture views; functional solution design.

Led and facilitated analysis, design and user acceptance testing.

Developed 30+ executive presentations and reports to facilitate project evaluation and process improvement.

Established delivery excellence; a set of process & tools to reduce delivery issues and costs.

Developed new employees and on-going performance assessment of current employees.

Senior Manager CRM

Cognizant Technology Solutions August 2005 – August 2014

Edison, NJ

CRM Project Management, Solution Architecture.

Project delivery of multiple portfolios < $4M using scrum/agile and waterfall methodologies.

Engaged in presales activities, pilot modules, proposals, RFP responses, participated in client workshops for due diligence, feasibility studies.

Won new customers and projects.

Designed order to cash applications generating >$1B order transactions for customers.

Led Program/Project co-ordination, client expectation management, escalation management.

Designed and managed Salesforce and Siebel migration, implementation projects.

Managed knowledge transition, Salesforce and cloud application transformation.

Managed project organization with P&L, offshore coordination.

Offered solutions to resolved performance, application administration issues.

Managed KPIs for application performance, user adoption; improved from 28% to 94%.

Managed SLA’s for response times, resolution times to address client’s critical business issues.

Led and participated in preparing business cases, forecasting, and budget management.

ADDITIONAL RELEVANT EXPERIENCE

Onsite Coordinator, Tech Lead, Programmer Analyst; Technical support for projects in retail and stock trading for consulting companies across multiple US locations and India.

EDUCATION AND CERTIFICATION

Master’s Degree in Computer Management

Bachelor's Degree in Science

Salesforce.com Certified Administrator

Certified Professional Scrum Master

Oracle ICM Certified

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