Salesforce Manager

Garrett Doneske

**** ********* **** **. ***********, FL 34786 407-***-**** ********@*****.***

Education

BACHELOR - GEOGRAPHY 2011 VALPARAISO UNIVERSITY

· 3.25 GPA – Geographic Information Systems

CIS CERTIFICATE - COMPUTER INFORMATION SYSTEMS 2019 VALENCIA COLLEGE

· 4.0 GPA – Database Administration – Linux – Java – Networking – Shell Scripting Experience

SALESFORCE ADMINISTRATOR • ENTERPRISE FLORIDA • APRIL 2019 - CURRENT

· Provide end-user support for Salesforce.com issues including system configuration and system maintenance

· Create custom applications and objects, configuration, data analysis, data loading, workflows etc.

· Automates processes using Salesforce Lightning Process Builder, Apps and Page layouts

· Ability to design and implement new processes

· Handle administrative functions including user setup and maintenance, analytics, reports and dashboards, and other routine tasks

· Study and conduct research into emerging technologies and best practices

· Complete regular internal system audits and prepare for upgrades

· Manage Salesforce data feeds and other third party app integrations

· Coordinate the evaluation, scope and completion of new development requests and break/fix incidents

· Work independently with members of the user community to define and document business use cases, development requirements, and testing plans

SALESFORCE ADMINISTRATOR • ANATOMI METRIX • APRIL 2017 – APRIL 2019

· Create and manage users, profiles, roles, custom objects, fields, layouts, record types, flows, validations, formulas, and other automation via process builder. Maintain active and inactive user licenses

· Configure and manage the Salesforce security model and sharing settings

· Manage sandbox and deployment processes via change sets

· Build reports and dashboards for organization

· Train internal users on Salesforce.com, as appropriate

· Execute large scale customer data improvement projects and data transfers

· Ensure data integrity by monitoring for accuracy and completeness

· Evaluate, recommend and implement third-party solutions and app exchange packages based on business request or project needs

· Maintain proper process, policy and change documentation SALESFORCE ADMIN & ACCOUNT MANAGER • NETLOCITY VA INC • MAY 2014 – APRIL 2017

· Built and administered Salesforce.com org for company use

· Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc

· Developed and conducted training sessions, and created and updated training materials

· Worked with Salesforce developers on system extensions, customizations and integrations

· Provided direct quotes for customers and partners for hardware, software and services

· Placed orders directly with distributors and other vendors Page 2

· Managed and maintained GSA Schedule 70 Contract by submitted eMods and SIP updates

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