MICHAEL L. KUHN

*** *. ********* **.

Gladstone, OR 97027

503-***-****

Email: add4r3@r.postjobfree.com

URL: www.mlkuhn.net/port

http://www.linkedin.com/in/mlkuhnpdx

OBJECTIVE

Senior Technical Writer / Content Specialist / Editor

SKILLS SUMMARY

Award-winning Technical Communications professional with solid experience specializing in technical and user documentation and online assistance

- Solid writing, editing and interviewing skills built on journalism foundation

- Ability to write for non-technical and technical audiences, from usage experience, specifications and interviews

- User-centered design philosophy, use of personas in audience analysis

- Experience writing user guides, online help, installation guides and release notes, API references, tutorials, and courseware

- Developer-level programming skills and mindset

- Experience with agile projects and user story management

- Experience designing documentation sets and online help systems

- Experience writing style guides and document processes up through approval

- Experience with task and audience analysis

- Intimate knowledge of software development and release procedures

- Visual communication, web design and graphics skills

- Writing group and project management

- Ability to work well with others and mentor junior writers

- Knowledge of Windows, Mac, network, firewall and web server administration

Key Tools: Visual Studio, GIT, FrameMaker, RoboHelp, Madcap Flare, HTML, XML, CSS/SCCS, Photoshop, GIMP, Jira, Visio, OpenCMS, Javascript/jQuery/Node, SQL, Windows, Unix, MacOS, Sharepoint.

EMPLOYMENT HISTORY

Cognizant/TriZetto/QCSI/MyHealthBank Portland, OR 2003 to Present

Advisory Consultant / Technical Writer / UI Designer/Developer

Served as branding and content lead in an agile environment, gathering, writing and editing healthcare documents and website content. Wrote engineering, programmer and style guides. Served as UI designer, UI engineer and common component developer. Programmed Java applications.

Anteon Corp. (at USDA Forest Service) Sandy, OR 2001 to 2003

Technical Writer / Editor / Web Developer

Designed the layout and production methods for a web-based user information system documenting an Oracle application. Wrote usage and reference text from scratch and legacy documents. Developed software tools to generate single-source documentation (XML and HTML) and manage the writing process. Provided style and guidelines leadership. Served as webmaster for the group’s intranet web site. Designed templates for marketing publications (newsletter, fact sheets). Implemented online surveys with database backends.

Watson Wyatt Worldwide Lake Oswego, OR 1998-2001

Senior Technical Writer/Web Designer/Web Developer

Designed and developed various web sites for product support, documentation delivery, and intranet use. Lead writer for 2000 pages of online, web-, and paper-based product documentation for a pension administration application. Worked in knowledge, customer relationship, and human resource markets.

Watson Wyatt/Wellspring Resources Jacksonville, FL 1996-1998

Help Development Manager

Managed a 7-writer online help project for a multi-client benefits administration system in the outsourcing division of Watson Wyatt. Wrote IVR scripts and was involved in producing them.

Watson Wyatt Software Lake Oswego, OR 1995-1996

Senior Technical Writer

Designed a new look and style for the customization manuals for internal developers. Wrote a 300-page customization guide in the new style.

Adaptive Solutions, Inc. Beaverton, OR 1990-1995

Senior Technical Writer

Designed the documentation set, wrote, and produced software and hardware manuals for a UNIX-based neural network development system. Project manager.

Quantitative Technology Corporation Beaverton, OR 1987-1990

Senior Technical Writer/Publications Manager

Served as lead writer and manager for a 3-writer publications group documenting a suite of development tools.

Intel Corporation Hillsboro, OR 1984-1987

Software Technical Writer

Wrote programming manuals for system software. Innovated a paired-page layout.

Oregon Software, Inc. Portland, OR 1981-1984

Technical Writer

Wrote and produced user manuals for a suite of Pascal compilers. Newsletter editor.

US Navy/Meteorology International Monterey, CA 1973-1978

Aerographer’s Mate/Scientific Programmer

Wrote weather-related programs in FORTRAN IV. Operated Cyber mainframes.

EDUCATION AND PROFESSIONAL TRAINING

B.A. in Information and Communications Studies/Journalism, California State University, Chico. Minor: Computer Science. Graduated Dec. 1981, voted cum laude.

Advanced Help Development, March 1997.

Marketing and Advertising Principles, Sept - Dec. 1994.

Operating System Principles, Jan - March 1987.

AWARDS

Award of Excellence, 1995 Willamette Valley STC Technical Publications competition, for the HR Edge CHOICE Customization Guide, Jan. 1996.

Award of Excellence, 1989 Willamette Valley STC Technical Publications competition, for the SF/Configuration Guide and Reference Manual, Feb. 1990.

CONFERENCE PRESENTATIONS

An ASP-Generated, Context-Sensitive WebHelp System from XML and HTML Content, given at the Eleventh Annual Winwriters Online Help Conference, Seattle, Washington, February 18, 2003.

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