Waitress

CURRICULUM VITAE

PERSONAL DETAILS:

Name :Mary Wanjira Mwangi

Marital status :Single

Nationality :Kenyan

Languages :English, Kiswahili

Email address :**************@*****.***

Contact :+971*********

Visa status :Cancelled visa

Position applying: Waitress

CAREER OBJECTIVES: To work in an organization that provides challenges and gives room to improve my expertise in the hospitality field in order to improve my customer service skills to the best of my ability so as to later utilize it in this industry so as to give best output in day to day activities.

WORK EXPERIENCE

EMIRATE LEISURE RETAIL (ELR)

Giraffe International restaurant (Dubai airport)

FEB 2017- 7/7/2020

Position : Waitress/ Cashier

Duties and responsibilities

Welcoming the guest warmly with a smile.

Escorting the guest and seating them according to their preferences.

Presenting menu and informing about the daily special offers and unavailable dishes.

Taking the order and offering recommendation.

Upselling and cross selling to maximize the sales.

Preparing table for meals including setting up items such as linens, cutlery and ensuring proper brand standards.

To check with customers to ensure they are enjoying their meals.

Clearing cutlery and dishes from the table.

Total customers checks and forward them to the respective tables.

Accept payment in cash and credit cards.

Close all the open checks and assist in the closing the end of the day report.

Enhancing teamwork with my colleague for smooth learning of the organization.

Ensuring tidiness in my work place.

SAROVA WHITESAND BEACH RESORTS &SPA

FEB 2014 – SEP 2016

Position : Senior Waitress

Duties and responsibilities

Greeting customers and seating them according to their preferences.

Presenting the menu to guest and informing them about the daily specials.

Take orders and suggest menu items when requested by the guest.

Put through the guest order through micros.

Ensure that the order is prepared according to the menu standards.

Ensure order quality and quantity prior to serving.

Maintain sequence of service during the course of the meal.

Keep a constant eye on table to gauge needs and fulfill them immediately.

Enhancing teamwork with my colleague for smooth running of the organization.

Setting daily and monthly incentives.

Answering guest queries in a polite and helpful manner.

Reporting to the manager and ensuring smooth running of the daily shifts.

Taking weekly and monthly inventory.

SAROVA WHITESANDS BEACH RESORTS &SPA

JAN 2011 – JAN 2014

Position: Waitress

Duties and responsibilities

Welcoming the guest warmly with a smile.

Presenting menu to the guest and inform them of daily specials.

Prepare tables for meals including setting up items such as linens and cutlery.

Receive food and drinks orders and serve customers request to the standard required.

To check with guest to ensure they are enjoying their meals.

Learning the names and building work relationship with regular guests.

Answering guest queries in a polite and helpful manner.

Ensuring tidiness in my working place.

Enhancing teamwork with my colleague for smooth running of the organization.

EDUCATIONAL BACKGROUND:

UTALII COLLEGE: Diploma in hotel management (JAN 2007 - JUN 2010)

CHINGA GIRLS HIGH SCHOOL: Kenya Certificate of Secondary Education(KCSE)2003-2006

Reference: Available upon request.

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