Personal Assistant

OSHOBITAN FELICIA OLUFUNMILAYO

CONTACT ADDRESS: **, ****** ******, ***** ******, Surulere, LAGOS, NIGERIA.

TELEPHONE NO: 070********, 070********

EMAIL: ******************@*****.***

PERSONAL SUMMARY

Professional and efficient personal assistant with 3 years of experience working for three executives at a large corporate organization. Excellent project management, organization and communication skills. In previous roles introduced a time management system and increased the efficiency of the office by 40% and received 85% positive CEO positive satisfaction.

PERSONAL SKILLS:

Time management skills

Troubleshooting

Communicating

Attention to detail

Analytical skills

Data entry skills

Organization skills

Team collaboration

Customer needs recognition

EDUCATIONAL QUALIFICATION WITH DATE

Lagos State Polytechnic – 2017-2019

(Higher National Diploma IN “Computer Science”)

Lagos State Polytechnic 2012 -2014

(National Diploma IN “Computer Science”)

Camaris Training Institute (Vocational) 2015.

(Diploma in Education in” Classroom Management”)

Surulere Senior Secondary School 2004 -2010.

(Senior Secondary School Leaving Certificate)

Peter-Bay Nursery and Primary School 2002 – 2003.

(First School Leaving Certificate)

WORK EXPERIENCE

Foxford Logistics 2017 - Till date

Personal Assistant

Handle customer request, questions and complaint on a variety of support channels

Supporting department managers, staff and CEO

Liaise between CEO and subordinates/clients to ensure optimal use of his time

inbound and outbound calls

General leads and identify potential up-sell or cross-sell opportunities with existing customers

Creating,updating,and maintaining records and database.

Build a sustainable and mutually beneficial relationship between customers and brand

Screen 50+ telephone calls daily and open and present correspondence to CEO in order of priority

Gloryland Continental 2015 - 2017

IT OFFICER

Developed company procedures and guidelines for data analysis and security that increased efficiency by 30% in the first six months after implementation.

Key Responsibilities

Developing company procedures.

Plan and coordinate work.

Keeping up to date with changes in the structure of the policies.

Development of Technology framework

Preparing resources for the growth of the company.

Provided regular feedback to customers regarding work.

Communicating well with all customers, ensuring them that they can speak to me if at all they have any complains.

GRACEPERKINS HERITAGE SCHOOL 2011-2015

,Customer Service Representative

Key Responsibilities

Enhancing company-customer relationship.

Inbound and outbound calls

Assessing and recording the company’s progress throughout the session.

Keeping up to date with changes in the structure of the curriculum.

Maintaining discipline in the company environment.

REFEREES: Available on request.

Contact this candidate