Robert L. Myers

*** ******* ***** ****

West Columbia, South Carolina 29172

Phone: 803-***-**** Email:add4pb@r.postjobfree.com

Summary of Qualifications

A seasoned professional with several years of experience in the high-tech Quality/ Customer Support arena. Major strengths are trend analysis, product knowledge, research and problem solving, heavy customer service inter-action, supervision, and attention to detail.

Employment Experience

Apr19- May20 Mekra Lang Mirror Systems- Supplier Development Manager

● Provide technical assistance to drive continuous improvements throughout the plant and supplier related issues.

● Collect and provide KPI data on all suppliers concerning OTD, Supplier PPM, and supplier charge backs.

● Provide leadership and guidance to all plant employees on customer standards and internal standards.

● Managed Supplier Quality team concerning training, payroll, vacation, and reviews.

Apr17- Apr 19 Zeus Corporation- Corporate Quality Engineer

● Perform dimensional property analysis on polymer extruded products for medical devices using QMS standards ISO 9001, ISO 13485, AS9001, IATF16949.

● Proficient using Oracle database to track and update internal complaints, customer SCARS, customer RA’s and, operator interface, and inventory analysis.

● Manage IFC and RA meetings for Orangeburg plat for corporation wide collaboration of customer complaints.

● Provide Corporate scorecard for suppliers and manage the SCAR database to follow up on corrective actions and to resolve customer issues.

● Perform failure analysis to determine root cause and assist with corrective action implementation throughout the plant.

Jan10-Apr 17 Akebono Brake Corporation- Senior Supplier Quality Engineer/Supervisor

● Submit and review PPAP documentation according to AIAG standards to companies such as: GM, Chrysler, Ford, Audi, and Toyota.

· Manage customer and supplier issues using failure analysis, 8D, 5 why, and problem solving methods.

· Support Quality systems, Supplier APQP, validation of component parts, and manufacturing processes.

● Perform external and internal audits to ISO/TS 16949 standards as certified ISO/TS lead auditor.

● Provide Corporate scorecard for suppliers and manage the SCAR database to follow up on corrective actions and to resolve customer issues.

May 06-Dec09 Dayco Products Inc.- Senior Quality Engineer/Supervisor

● Provide Continuous Improvement support with using Lean Manufacturing, Work Cells, Kaizen events, Value Stream Mapping, and Six Sigma tools

● Perform failure analysis of automotive belts to implement preventive and corrective m

● Knowledge of TSG-16949 & ISO standards, GD&T, Six Sigma, Statistical Process Control, and precision measurement equipment.

July02-May 06 Etamic Corporation @ Siemens VDO- Customer Support Engineer

· Provide on-site customer support for the installation and troubleshooting of precision measurement equipment including different systems such as: electronic, laser based pneumatic, mechanical, and electronic measurement systems.

· Perform GRR studies, Linearity and correlation studies of measurement equipment.

· Knowledgeable using GD&T, Six Sigma, ISO/TS16949 standards.

Mar 00-June 02 Cisco Systems- Customer Support Engineer

· Performed Supplier process audits on surface mount and through hole technologies to insure product and process reliability. Knowledge of IPC-610 standards.

· Provided Customer Feedback from failure analysis of electronic PCBA, optic components and supplier hardware assemblies

· Provided Global support for the installation and troubleshooting of complex optical and electronic telecommunication systems.

· Issued and maintain Supplier Corrective Action Request (SCAR) system for non- conforming product issues.

Sept 90- Mar 00 Pirelli Cable Corporation- Quality Assurance Engineer

· Working knowledge of optical test equipment such as light sources, power meters, Bit/Error, OTDR, Wavelength, Optical Spectrum Analyzer, and Interferometer.

· Demonstrated complex technical equipment to existing and potential customers that in turn boosted future revenue through additional sales.

· Performed reliability, validation, and periodic product qualification testing accordance to Bellcore standards.

· Calculated First Pass Yield (FPY) data and was facilitator on CELL teams to perform failure analysis on vendor issues and manufacturing processes.

Apr 84- Oct 92 South Carolina National Guard; Eastover, South Carolina

Air Traffic Control Radar Specialist

· Graduated from Community College of the Air Force in Electronics and Radar Maintenance.

· Used Schematics and CAD Drawings for troubleshooting PCB’s.

· Performed troubleshooting on AC and DC circuits on highly technical equipment.

Continuing Education

Aug 05 – Sept 05 Midlands Technical College

Six Sigma Green Belt certification & Lead ISO Auditor

Aug 01- May 02 Almeda University

B.S. Engineering in Technology

Sept 83- Dec 87 University of South Carolina

Mechanical Engineering

Apr 84- Apr 85 Community College of the Air Force

Received over 90 semester hours (Associates degree plus) completed in Basic Electronics and Air Traffic Control Maintenance. Graduated with the second highest grades in my class.

Continuing Education

Certified VDA external Auditor Feb 17 Statistics Process Control Mar 99

Certified Auditor ISO/TS16949 Oct 16 Microsoft Access Jan 98

Internal Audit TS16949 Jun 12 Microsoft Excel Sept 97

Edepoly for Project Engineers Dec 00 ISO Auditor Training Aug 97

Business Communications May 99 Team Building Training Sept 94

ISO Lead Auditor May 99 Problem Solving Training Oct 93

References

Mitchell Lee- Senior Quality Engineer at Akebono

Henry Taylor- Attorney of Law

Edward Shannon- Executive Director of Grants and Tuition for the state

Robert Mills- Long term employee at Intertape

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