Customer Service Manager
Resume:
Christopher
Latella
R e t a i l M a n a g e m e n t
A B O U T M E
*****.***********@*****.***
Newark, OH 43055
I have ten+ years’ experience
as manager and assistant
manager in the restaurant
business and various other
fields.
I consider myself to be a hands-on
leader, I lead by example working side
by side with the team while
strengthening teamwork and focusing
on extreme customer service, while
creating an amazing experience for
every customer.
S K I L L S
C E R T I F I C A T I O NS
Servsafe Food & Bar
Food handling and storage
Valid through 2025
E X P E R I E N C E
Senior Chef
Piada Italian Street Food / Columbus, OH / Jan 2016-Dec 2019 Responsible to organize, assign and direct all kitchen activities.
• Weekly scheduling and personnel management.
• Control and direct the food preparation process and other relative activities.
• Approve and “polish” dishes before they reach the customer.
• Plan orders of equipment or ingredients according to identified shortages. Kitchen Manager
Applebee’s Bar and Grill / Columbus, OH / Oct 2010-Dec 2015 Supervise daily back of house restaurant operations.
• Manage kitchen staff and coordinate food orders.
• Supervise food prep and cooking
• Train kitchen staff on prep work and food plating techniques.
• Food cost analysis below industry norms
Store Manager
Sunrise Appliances / Newark, OH / Jun 2006-Oct 2010 Oversee all daily operations, manage store employees, including sales, marketing, scheduling, and inventory responsibilities.
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability.
• Ensuring high levels of customers satisfaction through excellent service. C L
Communication & Social Skills
9/10
Inventiveness
8 / 10
Problem Solving
9 / 10
Multitasking
10 / 10
Recruiting & Training
7/10
Contact this candidate