Manager Project

Swapna Wilkerson

I have experience in IT within Healthcare industry and recognized for delivering / documenting / supporting products. Managed requirements and collaboratively plan, prioritize, and tracking work. Professional focal points include Business analysis, client delivery management, product requirements, document the processes, project management, Agile Scrum master skills, develop User Stories, SQL expertise. Delivered projects and negotiated with clinical, non-clinical stakeholders on to prioritize the business needs, part of the resource management activities to support efficiency and maximum returns. I believe in continuous learning new skills, products, systems, and concepts.

Technical Skills Knowledge

Scrum Business Analysis ETL processes Product Implementation JIRA Kanban User Stories Salesforce reporting BRDs Zendesk Agile Accelerator Business Intelligence SQL Query SQL Server Report Services Onsite/Offshore management QA processes SDLC Processes Microsoft Office Suite Project Management Product Analysis Process Improvement Mind Genius Visio DB2 ASP Vendor Management VSAM MVS OS/390 CICS SAS Mainframe Tools – PANAPT, QMF, and SAR

Experience

H1 Hyderabad, India August 2019 – March 2020

Service Delivery Manager

Ensure client deliverables are delivered which are in line with company goals in working closely with NY team.

• Provide product updates to Sales team along with the support queries from clients

• Proactively asked questions on the goals with intent to learn about the business.

• Developed a questionnaire on the process that how client expectations were set.

• Collaborate with the delivery team to recommend acceptable solutions & delivery timelines for stakeholders.

• Coach different team members to estimate planned and unplanned work.

• Determine the impact of changes to other systems for upcoming projects and releases.

• Proactively seeking opportunities for process improvement.

• Developed a design for each client implementation.

• Trained end users on the product by collaborating with internal stakeholders

• Lead customer implementation/support activities.

• Define scope of each part of a client implementation and sets end dates for deliverables, instantiates the scope and target dates through Jira tickets

• Handled escalations impacting committed dates from delivery owners (data stewards, customer success team, Engineering team) and identified options / tradeoffs to remediate the issue

• Tracked and logged the progress of the support tickets from clients in Zendesk.

• Work closely with the development teams to ensure Development Standards are met

• Creative problem solver, confident in proposing alternative approaches and unique perspectives

• Collaborated with IT partners to ensure operational and maintenance release commitments are fulfilled

Arkansas Foundation for Medical Care Fort Smith, AR, US August 2015 – July 2018

Business Analyst/Project Manager

Instrumental in developing Project Charter. Conducted requirements elicitation sessions with Business stakeholders. Utilize Scrum methodologies to complete flowcharts of current processes and the expected outcomes. Formulate user stories. Design, develop, and document use cases. Generate MS SQL queries to prototype from the gathered requirements. Led business analysts, developers, and the QA team. Participate in validating backend queries in DEV, test, and production environments. Compile information to create Salesforce reports and validate data. Improve business processes using data driven suggestions. Update SQL report builder to generate reports and publish findings on SharePoint. QA processes done on HR Silk Road Onboarding tool.

Translate business requirements into functional requirements, communicate any technical challenges to implementation.

Collaborate with the delivery team to recommend acceptable solutions & delivery timelines for stakeholders.

Creative problem solver, confident in proposing alternative approaches.

Conducted Scrum ceremonies

Obtained Scrum Master certification

Lead different teams (BA, QA team, development team)

Determine the impact of changes to other systems for upcoming projects and releases.

Created process flows on as is/existing business processes and future state.

Facilitated requirements elicitation sessions with clinical and non-clinical stakeholders

Developed Business requirements documents, Nonfunctional requirements documents.

Developed KPIs and sent reports to different stakeholders.

Verified proposed solutions to meet business needs and developed detailed test cases.

Work closely with the Business Units and IT to ensure complex business requirements are accurately documented, prioritize adaptive maintenance activities and oversee releases

Created Project Charter for the new project implementation and other Agile management activities.

Inhouse product was implemented on Salesforce for the hospitals to submit data to be reviewed by the clinical staff

Trained end users on the product by collaborating with internal stakeholders

Golden Living Fort Smith, AR, US June 2014 – August 2015

EPMO Project Manager

Led and directed project teams. Coordinated with partners and working groups engaged in projects. Developed and maintained detailed project plans and managed deliverables. Recorded and supervised project issues and escalated claims as needed. Monitored project progress and performance. Collaborated with users ensuring projects met their business needs. Provided reports to the Information Technology Steering Committee (ITSC). Created financial reprojections and project change request (PCR) documents.

Created and maintained a Project Plan, document meeting notes, and distribute to team.

Researched new projects prior to project kickoff sessions.

Provided status reports to customers, stakeholders, and management as needed.

Part of Coupa project implementation

Utilized mind mapping tools to brainstorm project ideas within team members.

Lionbridge Technologies Fort Smith, AR, US August 2005 – May 2014

Business Analyst IT

Validated objectives and managed requirement elicitation sessions within project team members. Created flowcharts for current processes and expected outcomes. Utilized and implemented RUP, Waterfall, and SDLC Methodologies. Designed, developed, and documented use cases. Developed comprehensive test scripts and estimated build releases.

Lead onsite offshore teams

Part of the pharmacy project called AlixaRx, worked on from gathering requirements to end user training.

Verified backend queries and application changes in DEV, test, and production environments.

Obtained data analysis skills by writing SQL queries.

Generated sample reports as prototypes for the end users.

Sliced and Diced data to generate various types of reports for management.

Delivered exceptional end user support on a software tool called Amalga.

Trained end-users on various applications within the tool.

Generated test cases and validated each use case implementation in test and production environments.

Work closely with the Business Units and IT to ensure complex business requirements are accurately documented, prioritize adaptive maintenance activities

Onsite Lead

Developed onsite and offshore team model. Assessed specifications and executed the development of work requests. Conducted project management activities.

Cobol programming by making changes to the existing functionality; analyzed codes, tested units, and prepared test cases.

Proven success record of completing projects involving the delivery of web applications, including supporting offshore application delivery.

Led the offshore teams in India on business processes and business requirements in specific to Account Payable and General Ledger business lines which resides in mainframe systems.

Part of the support and maintenance projects in COBOL by running batch jobs

Developed project plans and done resource management

Managed teams in an offshore and near-shore development team model

Application Developer

Enhanced existing COBOL and SAS programs while developing new programs. Gathered requirements from clients. Prepared test data and validated changes. Reviewed modules developed by team members. Resolved production issues.

Obtained data analysis skills by writing DB2 queries.

Code review and wrote test scripts for CICS budget systems.

Analyzed data and generated sample reports as prototypes for the end users.

Done peer reviews of the modules developed by the offshore team.

Supported Golden Living Accounts Payable, General Ledger, Budget systems.

Education and Certification

Master of Computer Applications (MCA), IGNOU, Bengaluru, India

Bachelor of Computer Applications (BCA), IGNOU, Hyderabad, India

Diploma in Electronics and Instrumentation, TKR Polytechnic, Andhra Pradesh, India

Scrum Master Certification

Contact Information

*************@*****.*** 469-***-**** https://www.linkedin.com/in/swapna-wilkerson-927a3b29/

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