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Customer Service Security

Location:
Toronto, ON, Canada
Posted:
June 26, 2020

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Resume:

Paul Adeyemi

*** ****** ******, ****** **, L*N *W7

647-****-*** add4lj@r.postjobfree.com https://www.linkedin.com/in/paul-oluwaseyi-adeyemi IT Security Analyst

PROFILE

IT Security Professional/Advisor/Architect with over 11 years Information Technology experience and years of expertise in cyber security, penetration testing and vulnerability assessment on various applications within cross- functional domains.

CORE COMPETENCIES

● Proven skills in Firewalls administration (Checkpoint & Palo Alto), Imperva DAM & WAF, QRadar SIEM, Cyber Incidence Response Management, ISO 27001 & PCIDSS Implementation, Vulnerability & Risk assessment and IT Service Management

● Broad knowledge of hardware, software and networking technologies to provide a powerful combination of analysis, implementation and support.

● Excellent organizational, interpersonal communication and problem-solving skills

● A good team player, strong communication skills, confident, highly creative and self-motivated PROFESSIONAL EXPERIENCE

STANDARD BANK, Lagos Nigeria.

Senior Analyst, IT Security Oct 2018 - May 2020

● Implemented and enforced adequate Information Security measures to ensure the confidentiality, Integrity and Availability of all information assets for the Standard Bank Group

● Led the CSIRT program and worked in collaboration with other teams within IT and across the Business platforms to ensure that the security posture of the organization was not undermined

● Conducted vulnerability assessment of web and mobile applications.

● Capturing and analyzing network traffic at all layers of the OSI model

● Administered the IDS & IPS infrastructure of the bank to ensure the entire network is safe for business.

● Worked with the IT Audit teams to ensure security processes follow laid down guidelines in line with the banks risk appetite.

● Monitored all security events via the SIEM tool (QRADAR), Database Activity Monitoring (DAM) tool, Intellinx fraud monitoring tool and other Log Sources.

● Implemented and managed the STANDARD Bank SOC providing recommendations on all security threats and followed up to ensure that recommendations are correctly applied,

● Supported PCIDSS & ISO 27001 recertification processes. Conducted periodic risk assessments, analysis and coordinated activities to ensure that the organization’s risk profile was maintained, and all vulnerabilities were thoroughly remediated Key Achievements: Successfully secured and monitored over 150 websites with 0 major attacks by proactively monitoring, investing offences, performing correlation activities, reporting incidents (including false positives) with a view to keeping the entire network safe.

IT Analyst (Unified Communications and Collaboration) Jan 2016 – Sept 2018

● Planned adoption of Microsoft Office 365 and migrated over 6000 mailboxes from Exchange 2007 to Office 365

● Ensured 99% availability and usability of infrastructure, capacity planning, issue alerting, maintained a backup of the email servers, maintained continuous standby replication across production servers, and kept virus definitions up to date.

● Ensured optimum security of messaging platform and value realization from the investment made on messaging infrastructure

● Administered and supported Cisco Unified Communications infrastructure and cloud-based collaboration tools

● Worked on design and implementation of UC related infrastructure and voice SIP based infrastructure Page 2 Paul Adeyemi

add4lj@r.postjobfree.com 647-****-***

IT Analyst (User & Branch Support) Sept 2013 – Dec 2015

● Provided proactive service support by ensuring all IT platforms is functional and available to serve customers at all touch points phone

● Developed training and user manuals for new systems

● Communicating with customers, in-house staff and vendors regarding system and customer needs.

● Assisted customers with implementation of new and existing computer systems, including customer training

● Carried out testing, management and support on newly implemented systems and change requests for systems.

● Undertook incident analysis, tracking, recording, and response.

● worked closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction

Key Achievements: Earned beyond excellence award for comprehensive technical knowledge and outstanding customer service in March 2014 and June 2015.

IT Administrator - AOL UK Ltd (London UK) July 2009 – January 2013

Responsible for managing a Microsoft core product based network.

Ensuring that all call details are captured and entered in the logging software..

Providing effective management; monitoring, maintenance, upgrade and support of all IT systems, including end user devices, operating systems, hardware, software and peripherals.

Giving users access to files, folders and printers (From Active Directory) according to the company policies.

Answering and responding to all calls and requests within agreed time scales. Keeping customers updated as to progress

Troubleshooting Network Printers

Dealing with ‘Troubleshooting’ and also ensuring that all hardware and software issues are resolved in a timely manner.

Detected, identified and resolved incidents that occurred while escalating problems according to the ITIL standard.

Assisted in robust disaster recovery/contingency/backup systems are in place for all IT systems. EDUCATION

MSc Telecommunications & Computer Networks Engineering 2012 London Southbank University UK

BSc Management Information Systems 2009

Covenant University Nigeria

CERTIFICATIONS / TRAINING

● Certified Ethical Hacker (CEH) 2020

● CompTIA Security + 2020

● Certified Information Systems Auditor (ISACA# 967919) 2019

● Microsoft Azure Administrator (AZ- 103) 2019

● Cisco Certified Network Associate (CCNA) 2014

● Microsoft Certified Professional (MCP) 2013

● Microsoft Certified Technology Specialist (MCTS) 2012

● Microsoft Certified Information Technology Professional (MCITP) 2012

● Certified ITIL Practitioner 2010

PERSONAL DEVELOPMENT TRAININGS

● Emotional intelligence

● Critical thinking & creative problem solving

● Driving effective productivity and career results REFERENCES

Available upon request



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