Customer Service Sales
Resume:
KIMBERLY DEATHERAGE
Lubbock, TX
add4l8@r.postjobfree.com
Personable and responsible employee with about 3 years of customer service/ client relations experience. Team player dedicated to client satisfaction while maintaining an upbeat, positive attitude. Authorized to work in the US for any employer
Restaurant Cashier
Something Different Grill - Levelland, TX
August 2019 to Present
• Greeted customers
• Counted out cash drawers
• Worked the cash register
Medical Scheduler
RadNet - Frederick, MD
June 2017 to February 2019
Answered patient and physician calls efficiently and helpfully. Scheduled patients and handled files inside the RIS program. Provided accurate data entry. Called and/or faxed physician's offices to successfully complete patient scheduling. Worked with a variety of health insurances, both directly and indirectly. Competently used Outlook, Word, and Excel on a daily basis.
Cashier/Customer Service
Weis Markets - Frederick, MD
January 2017 to June 2017
Client Services Representative
CitiBank-Cards - Hagerstown, MD
March 2016 to May 2016
Answered client phone calls professionally in call center environment and assisted clients with account inquiries. Handled classified account information securely and followed strict Federal guidelines to ensure client safety. Sales Associate/Customer Service Rep
Staples - Hagerstown, MD
November 2015 to March 2016
Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Sales Associate/Customer Service/Cashier
WORK EXPERIENCE
Michael's Arts and Crafts - Lubbock, TX
March 2015 to September 2015
Achieved Employee of The Month for June 2015. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. High school or equivalent in High School
Richard Milburn Academy - Lubbock, TX
2012 to 2015
Microsoft Office Suite (5 years)
Filing
Scheduling
EMR
Customer Service
Computer Skills (7 years)
Employee of the Month - Michael's Arts and Crafts
June 2015
Email — Highly Proficient
August 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_assignment/xqq-u9aecz-xpxga Basic Word Processing with Microsoft Word — Highly Proficient August 2019
EDUCATION
SKILLS
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AWARDS
ASSESSMENTS
Basic Word techniques, including the use of tools to format or edit text. Full results: https://share.indeedassessments.com/share_assignment/w8xcomv2vajnkpku Call Center Customer Service — Expert
August 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ de01e524ac4ae046a8c9a58f88476c68eed53dc074545cb7
Attention to Detail — Highly Proficient
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ 6e59017b287727f7fd342992dac706f3eed53dc074545cb7
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ 2782c6d4866cdc31d924aa1b791242f1eed53dc074545cb7
Data Entry — Expert
August 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/share_to_profile/ 22fdd5daa266ca71bf435a8142124e05eed53dc074545cb7
Call Center Customer Service — Expert
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ e560ff64508f5210c6769d6ca95e2862eed53dc074545cb7
Customer Service Skills — Highly Proficient
August 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_to_profile/ace05138e04d5b03334d1460e868f39b Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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