Customer Service Manager
Resume:
Kevin Aldridge
San Diego, CA 92128
**********@*****.***
EXPERIENCE
Strategic Sourcing and Operations professional with a demonstrated history of working in Supply Chain, Category Management & Logistics.
Strong background in operations, procurement, supply chain, category management, data analytics, ERP experience, logistics, inventory management and project management. BRIGHT EVENT RENTALS, LLC 2017-2020
Category Manager February 2019-May 2020
• Direct and execute sourcing strategies, best practices and initiatives that supports improvement in supplier quality, total cost effectiveness, enhanced service levels, improved coordination, delivery, pricing, lead-times, payment and other areas identified.
• Supplier consolidation and understanding of stakeholder requirements for assigned categories.
• Negotiate and monitor vendor contracts.
• Manage supplier development/relationships to ensure continuity of goods and services.
• Work with stakeholders to address specific opportunities, review vendor performance, future opportunities and or challenges.
• Provide category expertise to internal stakeholders and serve as liaison to operational functions for assigned categories.
• Collaborate on inventory control, including lifecycle of product, and assists in project management of all sourcing activities.
• Makes suggestions for opportunities to reduce product service and cost.
• Purchasing, order management and distribution of supplies and services.
• Analyze data and usage.
• Process RFI, RFQ and RFPs.
• Perform other duties as assigned by the leadership team. Asset Manager July 2017- February 2019
• Manage supplies and direct Assets for Northern California.
• Daily Asset and product transfers.
• Freight & logistics.
• Purchasing, order management and distribution.
• Identification of technical problems, development of sound, carefully thought out solutions.
• Efficiently maintaining and enhancing existing organizational systems and standards.
• Schedule cycle counts to ensure accurate Asset counts of all rental products.
• Analyze weekly Asset reports for product transfers.
• Trouble shoot Asset availability issues quickly and implement corrective action.
• Communicate with the sales team for all direct Assets.
• Work with operations team, develop and maintain quality assurance program & material handling.
• Analyze equipment history and costs.
• Update and maintain accurate records within the rental software.
• Along with the procurement department, help develop future rental Asset quantity needs. CLASSIC PARTY RENTALS, Burlingame CA November 2016-July 2017; August 2006-November 2015 Classic Party Rentals is an event specialist company providing services and products for every size event. Inventory Manager November 2016-July 2017
• Provides leadership and direction to the planning and placement of inventory in support of established business goals.
• Responsible for inventory accuracy, acquisition of inventory through sub-rentals or purchase and inventory profitability and optimization.
• Manages direct reports within the inventory department.
• Maintains inventory control through accurate inventory data in Classic BDS system; inventory movement/loss/breakage; cycle counts, purchasing and error/issue management.
• Reviews and oversees all over bookings and sub rentals for entire inventory.
• Determines sub-rental needs; creates and maintains preferred vendors list; works with sales and customer service staff in a professional and cost-effective manner for order fulfillment.
• Leads the communication of information, processes and accountability relative to inventory through sales teams, dispatch and warehouse supervisors.
• Works with the operations team on material handling and delivery.
• Manage freight and logistics for inventory.
Production Planning Manager August 2014-October 2015
• Purchases supplies for the warehouse, tenting, lighting departments including job specific needs.
• Process and organize travel arrangements including booking hotels and airfare for internal employees.
• Per diem calculation.
• Implements excel spreadsheet system for travelers
• Process purchase orders.
• Sub-renting equipment for the tenting and lighting departments.
• Freight & logistics for sub rentals for the weekly transfer trucks.
• Process and track site safety forms.
• Authorized check signer.
• Corporate card holder.
Permit Coordinator August 2007- August 2014
• Process paperwork and documentation for the building, planning and fire departments in multiple cities and counties.
• Provides liability insurance forms, flame certificates and diagrams to appropriate city & county departments.
• Create and log permit process, how to for internal operations & sales teams. Event Manager August 2006 – August 2014
• Work with management throughout the planning of each event to assess labor and crew member needs.
• Organize multi-day installations including booking hotels and managing timelines.
• Support sales in the preparation of events and as onsite liaison for event setup.
• Manages supervisors and onsite crew members.
• Performs walk throughs with Fire, Building & Planning departments for city/ county inspections at event sites.
• Measures and diagrams venue sites, hotels and residences.
• Diagram/Auto CAD
• Focus on performance, product quality and customer service. BLUEPRINT STUDIOS, South San Francisco CA October 2015 – October 2016 Blueprint Studios is a production company that builds exceptional experiences from the ground up. The San Francisco and Los Angeles locations service surrounding areas along with the national and worldwide accounts.
Operations Project Manager
• Leads projects by implementing new systems and processes related to operations & logistics.
• Reduces material handling costs through analysis, vendor negotiations and other cost cutting techniques.
• Provides and develops standardized reports, flow charts on performance in major areas related to the operations teams.
• Develops and administers standardized training and development schedules for all related operations employees.
• Initiate designs communicates & implements operational plans for completing internal projects.
• Identifies, monitors and addresses problem areas an works to eliminate customer service/quality control issues and complaints.
• Analyzes internal operations project activity data and performance to present to the executive team.
STEELHEAD BREWING COMPANY, Burlingame CA November 1999-August 2006 Manager
• Customer Service
• Facility Manager
• Scheduling
• Cash flow
• Secured private events
• Employee check out
EDUCATION
• AA Liberal Arts Degree- Canada College, Redwood City California
• High School Diploma- Nelson County High School, Nelson County Virginia QUALIFICATIONS
• 15 years of management experience
• Fluent in supply chain & logistics
• Self-motivated, driven and goal-oriented
• Strong work ethic with a focus on quality of service
• Years of service-oriented work
REFERENCES & LETTERS OF RECOMMENDATION
• Sean Carlson, Partner, General Manager Bright Event Rentals LLC 145 Park Lane, Brisbane CA 94005
Mike Persson, Partner, General Manager Bright Event Rentals LLC 1640 West 190th Street, Los Angeles CA 90501
• Ryan Brown, General Manager Classic Party Rentals 1635 Rollins Rd, Burlingame CA 94010
Letter of recommendation
• Susan Kidwell, General Manager, Regional Vice President Classic Party Rentals 1635 Rollins Rd, Burlingame CA 94010
Letter of recommendation
• Isabel Galindo, Director of Sales, Standard Event Rentals 901 Cadillac Street, Milpitas CA 94025
TRAINING
• Karrass Effective Negotiating Seminars 2019
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