Customer Service Operator

LYNNE ERVIN

*** ****, ***** ******. *** York, NY 10031: C-917-***-**** /H-212-***-****

Qualifications: Administrative Professional experienced demanding technical, organizational, oral and written communication, and interpersonal skills. Excellent Telephone Etiquette, courtesy at all times with strong focus on customer service. Dependable, receptive, and ethical: Committed to superior work production and results. Resourceful in completing projects and meeting all demands; able to multitask effectively. Other capabilities include:

Experience Highlights:

Telecommunications-Supervisor. Experience working with General Managers and Directors. Effective Head team player; able to work alone and long extended hours-double shifts. As a Pbx Supervisor over a staff of seven, I organized files, attended to weekend VIP Amenities. Managed weekly and holiday staff scheduling. Handled heavy volume of telephone calls on advanced computerized switchboard-thirty plus lines for all administration departments and Hotel guests. Assist with conference call set-up; all overseas, and domestic calls.

Kept a detailed log of all shifts’ events: Worked effectively as a part of a team and independently as a Supervisor and Pbx Operator in Hotels. Attended quickly and professionally to all calls external and internal. Prioritized if urgent guests requests are to be met.

Interacted with the Security department-through pagers and radios; House-keeping; Engineers; and all managers and directors. Some Hotsos entries and Opera system-guest/folio look up. Proficient user of MS Word, Emails, retrieving guest folios and forwarding through Emails. Internet Researching and more. Take and make Wake-calls as needed-some Airline crews included. Keeping high confidentiality of registered celebrities-announcing calls as requested.

Experience:

PBX SUPERVISOR/OPERATOR: The Lexington Hotel, NY NY August 1994 - May 2018

PBX OPERATOR (ON CALL): The Warwick Hotel. NY NY July 2011 - Present

EDUCATION:

Borough of Manhattan Comm. College

LYNNE ERVIN

405 WEST, 149TH STREET

NEW YORK, N.Y. 10031

C:917-***-**** / H: 212-***-****

Dear Hiring Manager;

I am an experienced Telecommunications Supervisor/ Operator. I am willing to learn new skills for advanced productivity in your business. I do have experience in many areas of Hotel GS-Guests Services that call for one to be detail oriented, able to work well with others or independently; self- motivated, maintain high confidentiality when handling pertinent client business information; while being punctual and reliable.

I am available to work, overtime, all holidays, and weekends as needed.

Please see my attached resume for consideration and for possible immediate part time or full time employment. Thank you.

Respectfully;

Lynne Ervin

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