Deb Hughart

419-***-**** add4h7@r.postjobfree.com

Professional Experience

Materials Coordinator 2016-Current

A-Stamp

Manage Largest Automotive Customer

Prepare and Update Daily Shipment Paperwork

Expedite Shipments

Manage EDI Scheduled Orders

Prepare and distribute Weekly Inventory Reports

Manage Intercompany Orders

Customer Service Supervisor 2010 - 2016

Johns Manville - Defiance, OH

Drove customer deductions from 590 to 4 within 3 Month period, implemented processes

to sustain these numbers

Manage $2M Budget

Level Load Workload for Commercial Team

Implementation of SAP

OEM time study resulted in additional advocate

Supervise 12 Customer Advocates 1 Administrative Assistant

Shipping/Logistics 2009 – 2010

Nucor Fastener - St Joe, IN

Creating BOL’s

Preparing Picking Documents

Customer Care Supervisor 2007-2009

Ingersoll Rand/ARO - Bryan, Ohio 2000-2006

Drove improvement in call speed to answer rates from a yearly average of 89% to a

yearly average of 95% from January 2008 through March 2009

Drove improvement of seconds to answer rate from an average of 45 seconds to an

average of 22 seconds from January 2008 through March 2009

Drove improvement of Quality of Call from a 71% monthly average to a 82% monthly

average from January 2008 through March 2009

Led group to maintain less than .02% order entry error rate, completed 100% of daily

incoming orders, while maintaining an average of 300+ lines per day

Managed $350,000 Budget

Supervised 10 Customer Care Representatives for the Industrial Technology Solutions

Group, Fluid Products

Business Operation’s Manager 2006-2007

Ingersoll Rand /ARO

Ensured alignment of Operations (Contract Manufacturer) and the Fluid Business Unit

objectives, cost quality delivery and inventory

Collaboration with Ingersoll Rand and Contract Manufacturer Sourcing leaders to develop

and execute cost reductions

Improved customer satisfaction by weekly communication with Manufacturing of initiatives

aimed at decreasing lead times, on time delivery, cycle time resulting in decreasing past

due backlog

Led team to develop automatic interface from Ingersoll Rand to Contract Manufacturer to

become a build to booking type business, while reducing $2,000,000 plus of inventory

Reduced shipping costs associated with product shipped out of Bryan, Ohio plant

Training/Awards/Community Involvement

Lean Six Sigma

Manufacturing Pro

Siebel, Oracle, EDI, Microsoft Office Suite & other proprietary applications

Presidential Award 4th Quarter 2008

Advisory Board Committee – Business, Four County Career Center

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