Customer Service Manager

SANDY MOTT

*** ********* *****. • GREENVILLE, SC. 29609 •

PHONE 443-***-**** • E-MAIL ********@*****.***

OBJECTIVE

OOKING FOR A position WHERE I CAN UTILIZE MY SKILLS AND Has ROOM FOR GROWTH .

KEY SKILLS

MICROSOFT WORD, EXCEL, PUBLISHER, COPIER/SCANNING TECHNOLOGIES, DATA ENTRY, OFFICE SUPPORT, DIGITAL CAMERA, FAX, INTERNET PROFICIENT, SALES LICENSE, PMIC LICENSE READY, PROPERTY MANAGER

LICENSE READY, AWARDED RECOGNITION OF TOP SALES. POSSESS EXCEPTIONAL ABILITY TO BUILD PRODUCTIVE

relationships demonstrate STRONG COMMUNICATION SKILLS, AND TROUBLESHOOTING

, .

PROFESSIONAL EXPERIENCE

12/19-PRESENT

LIFE STORAGE

GREENVILLE SC

MANAGER

08/11-12/19

EXTRA SPACE STORAGE

BALTIMORE, MD/GREENVILLE SC.

PROPERTY MANAGER

ANSWER CALLS AND ASSISTING CUSTOMERS DAILY NEEDS

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MAINTAINING THE DAILY OPERATIONS OF THE SITE

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MANAGE REVENUE, DELINQUENCY MANAGEMENT, OCCUPANCY

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MAINTAINS CLEANLINESS STANDARDS AND CUSTOMER SERVICE AS REQUIRED

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MAINTAINS APPROPRIATE FINANCIAL CONTROLS AND ACHIEVES FINANCIAL GOALS

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CONSISTENTLY PRACTICES EFFECTIVE CUSTOMER SERVICE TECHNIQUES

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MAINTAINS ACCURATE RECORDS FOR EACH CUSTOMER INCLUDING CONTRACTS, INSURANCE, AND CHANGE OF

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ADDRESS FORMS, ADDENDUMS, AND ANY CORRESPONDENCE TO OR FROM CUSTOMERS

EFFECTIVELY UTILIZES COMPUTER SYSTEMS IN THE MICROSOFT WINDOWS ENVIRONMENT

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COMPILES ASSIGNED REPORTS AND PROJECTS CORRECTLY AND TIMELY

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2008 2011

PAPA AUTO PARTS BALTIMORE, MD.

ACCOUNTS PAYABLES CLERK

ORGANIZE FINANCIAL SPREADSHEETS

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CORRESPONDENCE/ MAIL MERGING

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MANAGE PURCHASES FOR FIVE PAPA AUTO LOCATIONS

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DIRECT VENDOR RELATIONS

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PROCESS MONTHLY EXPENSE REPORTS REFLECTING SUPPORTING DOCUMENTS AND BUDGET CODE INDEXES.

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CONSISTENTLY MEET AND/OR EXCEED SUPERVISOR EXPECTATIONS

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VIEWED AS AN EXCEPTIONAL TEAM PLAYER

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PREPARE MEMOS, AND ANSWER CALLS

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2007 2008

TITANIUM MOTORS BALTIMORE, MD.

SALES MANAGER

AUTOMOTIVE SALES/PREPARED PROPOSALS & PRICING FOR AUTOMOTIVE SALES

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MANAGED TWO SALES REPRESENTATIVES IN A SMALL INDEPENDENT OFFICE

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IMPLEMENTED TRAINING FOR NEW RECRUITS SPEEDING PROFITABILITY

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FINANCING/ CUSTOMER RELATIONS

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REPORTED TO COMPANY OWNER AND RESPONSIBLE FOR DAY TO DAY OPERATIONS

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INTERACTED WITH CUSTOMERS AND OUTSIDE FINANCIAL INSTITUTIONS SUCH AS LEXMARK, CREDIT UNION(SECU/MECU), AND WELLS FARGO .

COMPOSED ADVERTISEMENT TO GENERATE NEW BUSINESS

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ASSISTED PATRONS WITH SELECTIONS

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ORGANIZED OFFICE ACTIVITIES, AND MAINTAINED SUPPLIES. ESTABLISHED FRIENDLY YET PROFESSIONAL

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ATMOSPHERE THAT PROMOTED ATTENTIVE CUSTOMER SERVICE AND RESPECT FOR COWORKERS .

OPENED AND CLOSED FACILITY AND MANAGED DAILY CASH AND INVENTORY

.

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SALES LICENSE

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RECOGNITION OF TOP SALES.

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2007 2005

STANDARD AUTO PARTS BALTIMORE, MD.

CUSTOMER RELATIONS REPRESENTATIVE

TRAINED NEW EMPLOYEES

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HANDLED CUSTOMER inquiries COMPLAINTS, AND PAYMENT REQUESTS

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MADE SERVICE CHANGES AND RECOMMENDED SERVICE OPTIONS

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EXCEEDED CUSTOMER EXPECTATIONS BY LOCATING HARD TO FIND ITEMS, AND RECOMMENDING ALTERNATIVE

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OPTIONS FOR OUT OF STOCK PARTS

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ANSWERED HIGH VOLUME PHONE CALLS AND WORKLOAD WITHIN A TIMELY MANNER CAR PARTS

ENVIRONMENT.

EDUCATION

BALTIMORE CITY COMMUNITY COLLEGE BALTIMORE, MD. (GRADUATED MAY 2011)

CADD MAJOR. STUDIED AUTOCAD, 3D MAX, MICRO STATIONS, INVENTOR, REVIT

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CARVER VOCATIONAL TECHNICAL HIGH SCHOOL (GRADUATED JUNE 2005)

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Graduated studied general studies/ computer programming.

■ Greenville Technical College

PMIC course, Property Manager course completed license ready

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