Customer Service Manager

Philip Longoria

**** ********** ** **, ******, Tx 77386

Home: 281-***-**** - Cell: 281-***-**** : **************@*****.*** Summary

Dependable, hard-working Domestic Logistics Supervisor/Manager Specializing in airfreight,LTL, AOG and Air Charter projects. Demonstrated expertise in customer service and moving challenging loads. Expert with HTS fillings and International Trade Compliance Skills

● Knowledge in moving freight around the world ● Understand customer expectations including domestically

● High Level of customer service

Understanding leveraging spend

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Understanding how to route airfreight

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● Maximizing Profit margins

● Move AOG shipments

● Prioritizing work loads

● Export knowledge

● Forecasting

● Supervised CFS warehouse, helped setup all processes

● Clearing goods through U.S. Customs

Accomplishments

In my previous job I established a spread sheet capturing all of my departments revenue and profits. Also calculated margins and average monthly profit and revenue per shipment. I have quite of bit of Knowledge in Domestic and international heavy lift Charters. Cleard goods through U.S. Customs. Familiar with the Harmonized Tariff schedule, FTZ, USDA, FDA and NAFTA. Strong background in International Trade Compliance, includes import and export, supervised North America Domestic Operations including imports and exports for the Aero Space industry. Strong back ground in ocean freight Experience

Del Corona

05/2019- CURRENT

Import / Export Supervisor

Manage Multiple Accounts for mostly imports

Supervisor a group of 5

Arrange Freight bookings

Over the road deliveries

Billing per Incoterms

Arrange customs clearance

Monitor Vacations approval of all time off

Billing

Monitors KPI’S

Ceva Logistics

02/2018 – 05/2019

Import Agent

Move goods in and out of the United States Via Air and Ocean

Send transportation documents to broker

Cut inbonds, IE, TE, IT

Set up deliveries to final destination

Quote imports for Air and Ocean

02/27/13- 11/17/2017

BDP International Inc.

Import Customs Broker

Clear Goods though U.S. Customs

Prepare all necessary documentation to send to U.S. Customs

Work with U.S.D.A and F.D.A to insure full compliance

Classify goods using the harmonized tariff schedule

Arrange final deliver to my customer. Using Rail, truck, Line Haul service and hotshot

Experience in Air transportation and Ocean

Generate daily reports for my customers, breakdown charges due, transit times and overall status updates, including any compliance issues

Onsite with Transocean, classifying oil well parts. Handle all there Customs clearance needs as well As Compliance needs.

Worked Onsite at Transocean handling all there clearance needs

Handled the customs clearance process from beginning to end for Wilhelmsen.

Worked mostly with chemicals

9/25/2012

Domestic Operations Manager

August 2010 to September 2012

LCI – Houston, TX

Setup domestic LTL,FTL and flatbed trucks

Route, book and deliver AOG freight

Give 24hrs updates to the customer on the progress of their AOG or NFO freight Enter all vendor charges into QuickBooks

Invoice the customer

Handling imports and Exports

Domestic operations supervisor

May 2009 to July 2012

Ceva – Houston, 77032

Supervise a team of 5

Handle multiple high profile AOG accounts such as Boeing, Lockheed Martin and Rolls Royce; coordinate with stations across the U.S. the move of freight in and out of the country, including all Import and Export movements Report all financial data to the VP, including Profit margins, gross revenues and profits. Report monthly trends and forecasts

Operational support for North America moving domestic air freight and international including heavy lift air charters within the North America as well as International. Manage the DHL heavy freight allocation program.

All freight moving on DHL out of North America was centralized in my department. All bookings and allocations were controlled by my department

Before working at Ceva corporate. I worked in the Brokerage department for 2 yrs. Clearing goods mostly in the oil and gas industry. My duties included . customs clearance, dispatching, running the ACH statement as back up to my Manager, Monitoring shipments with my truckers until POD has been acquired . Import Agent

January 2007 to July 2012

Ceva – Houston, TX

Handle import Air Freight

once shipments have been cleared arrange final domestic delivery Working with Exports on any shipments needing to be re-exported. Filling IE'S and T&E's File manipulations with Customs.

Run the CFS Department and warehouse

Import agent/ Transportation Department

February 2002 to January 2007

DHL Global Forwarding – Houston, 77032

Import Breakbulk transportation group. My main job was to move freight across the U.S. inbond to different DHL stations. I was then tasked to travel to different stations to train the departments in proper procedures of moving freight across the U.S. Following TSA and Customs regulations. Prepare all import and transportation documents. Give updates to the customer of the disposition of their shipment. Clear goods through U.S. Customs and classify goods using Harmonized Tariff Schedule

Education and Training

Spring High School 1989

Spring, Tx, 77373

Math

High School Diploma

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