Manager Service

DEXTER J. EDMONDS

Greater Atlanta Area 404-***-****

***********@*****.*** www.linkedin.com/in/dexteredmonds

INFORMATION TECHNOLOGY SENIOR LEADER

Strategic Business System Improvements Global Project Management

Enable Strong Business & IT Relationship Management

Results-driven professional with proven record of achieving enterprise-wide results that increase efficiency, revenues, and productivity in large global enterprises as well as smaller companies. Skill in leading teams and building partnerships involving cross-functional teams across organization levels and diverse cultures to reach and exceed desired program / project initiatives. Build, repair, and expand relationship with business stakeholders for effective IT Service Delivery. Balance understanding of overall business and how the organization makes decisions.

Global Program Manager for stewardship of strategic transformational projects and multi-site implementations.

Led global matrix team of Business Analyst professionals that actively engaged key stakeholders at tactical and operations levels of the business.

Provided global strategic business system support for Manufacturing, Logistics, eCommerce / EDI, Sub-contracting, and Engineering business units operating in 28 countries.

Directed strategic business systems improvements and resolved system issues for enterprise planning systems, including SAP Financials, Oracle JD Edwards, M3, and Baan / BPICS tools.

CORE COMPETENCIES

Enterprise Resource Planning

Engineering System Design

Technology Innovation

Manufacturing / Distribution

eCommerce / EDI

Strategic Planning

Global Project Management

Certified ScrumMaster(CSM)

Service Delivery ITIL

PROFESSIONAL EXPERIENCE

Summit Packaging – Atlanta, GA 2018 to 2020

Summit Packaging is a provider of contract packaging services for manufacturers, distributors and retailers to manage inventory and supply chain customer service.

Consultant

Provided client engagement for Information Technology (IT) management and consultant services assessment for system integration, infrastructure assessment and strategic IT Plan development

ICONEX, Atlanta, GA 2017 to 2018

Iconex is a global manufacturer for thermal paper receipt solutions and labels products to retail, financial and hospitality markets.

Global IT Director

Engaged by private equity firm to complete transitional global services agreement within 12 months and establish Information Technology services, supporting $600M new business operations.

Established and enabled strategic global IT operations, sustaining Infrastructure, Business Applications and Service Delivery capability to support operations for financial consolidation, manufacturing operations, warehouse management, and eCommerce business functions.

Provision-managed EDI services agreements and coordinated jointly with commercial global Sales EDI cutovers for 36 trade partners.

Reduced global IT budget expenditures $5M from prior on-premise shared services model by leveraging strategic vendors for SaaS and IaaS Service Delivery to business operations.

RESOURCES GLOBAL PROFESSIONALS, Atlanta, GA 2015 to 2016

Resources Global Professionals (RGP) is a global professional services firm. Client is a global leader in the manufacture of aluminum products.

Consultant

Provided client engagement and leadership for business assessment, addressing infrastructure hosting options supporting manufacturing execution (MES) platform.

Delivered business engagement and leadership for business assessment of infrastructure hosting options for manufacturing execution system (MES) platform, provided to all levels of the organization, ensuring strategy alignment and cross-functional initiative participation relative to the project re-start. The proposal reduced total cost of ownership by 30% saving.

Offered client engagement for Information Technology (IT) management and consultant services assessment, affording system integration, infrastructure assessment, and strategic IT Plan development.

Dexter J. Edmonds ***********@*****.*** Page 2

MEYN CORPORATION, Ballground, GA 2010 to 2014

Meyn Food processing technology is a global manufacturer of machinery / equipment used in the poultry processing industry.

Senior Director Americas Information Technology

Supplied America’s business units’ strategic leadership and oversight of global key Information Technology initiatives for ERP, Infrastructure, and Customer Relationship Management.

Senior Director Americas Information Technology (continued)

Facilitated strategic America’s business stakeholders’ review, aligning on global business application portfolio and architecture for manufacturing, sales, and product lifecycle management tools, enabling near-term efficient IT Service Management delivery and a strategic roadmap for application and infrastructure technology services, supporting growth of America’s business operations.

Served as Global Program Manager for Infrastructure and Telephony initiative that reduced cost expenditures by $2M annually.

Led Information Technology resources on cross-functional innovation teams that required strategic business system improvements, capturing value chain efficiencies that improved the Customer Support and engagement experience.

AXLINE CONSULTING SERVICES, Atlanta, GA 2008 to 2009

Axline is a solution provider of outsourced application and infrastructure services in Asia Pacific.

Senior Business Development Executive

Consulted with clients to identify and address client issues for global JD Edwards ERP expansion that could be achieved within financial, time, and resource boundaries.

Offered both application and infrastructure outsourcing services proposals to senior leadership that were designed to support key strategic business initiatives, improve geographic business operations, internal IT partner effectiveness, and lower IT service delivery costs.

Provided both advisory and consulting services to identify and address client issues for global JD Edwards ERP expansion that could be achieved within financial, time, and resources boundaries.

MEADWESTVACO – CONSUMER SOLUTIONS GROUP, Atlanta, GA 2000 to 2007

MeadWestvaco is a global consumer packaging manufacturer that provides packaging and technology solutions to food and beverage, cosmetics, pharmaceutical, and healthcare markets.

Director Global Service Delivery ; Director World Wide Information Technology

Provided strategic leadership, business unit technology assessment, and customer management as part of MeadWestvaco Global Enterprise IT Council and Business Unit Leadership Teams.

Directed business unit Global Information Technology Applications and Infrastructure operations, including security policy, risk mitigation, and compliance for internal IT controls.

Led Division efforts to reduce IT spending $6M over 4 years by leveraging global talent management, enterprise technology footprint, and global IT services.

Aligned strategic organization on cost-effective ERP strategy for the division, including JD Edwards / BPICS geographic and SAP Financials consolidation.

Implemented global IT solution, measuring packaging machinery productivity and driving machinery service innovation.

ADDITIONAL RELATED EXPERIENCE

WEYERHAUSER – Paperboard Packaging Division, Montgomery, AL, Macmillan Bloedel

Weyerhauser Company is a global forest products company that is engaged homebuilding products and making a range of forest products.

Senior Manager Business Systems North America

Managed enterprise IT operations supporting division sales, financial consolidation, and manufacturing operations for 20 manufacturing locations.

Delivered project management assistance and methodology guidance to business leaders, enabling business process mapping analysis for re-design and reducing implementation consultant costs.

Provided technology advisory, consulting, and strategic information technology planning for the business leadership team.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science (BS), Information Science

UNIVERSITY OF PITTSBURGH, Pittsburgh, PA

Certified ScrumMaster (CSM) 000353080

Contact this candidate