Customer Service Engineer

Mohammad Farooq Mohammad Aziz

Address: Vasant Nagar,Near Vasantrao School,Dalmil Beckword 1 Line Pusad – 445204 (MH)

Mobile: 965-***-**** ~ E-Mail : **************@*****.***

~ TECHNICAL SUPPORT ENGINEER / CUSTOMER SERVICE FUNCTIONS ~

A BRIEF SYNOPSIS

An astute & result oriented professional with over 2.5 years of extensive experience in managing Business Customer Service Functions, Record Keeping, Reporting, Client Relationship Management & Team Management.

Currently associated as Support Engineer with – Micropro Software Solutions Pvt. Ltd. Dharampeth, Nagpur (Maharashtra).

A keen strategist with expertise in Handling Customer Queries managing entire Software support related queries & operations by ensuring optimal utilisation of resources.

Experience in charting out Support related strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms. Distinction of accomplishing multi fold revenue increase.

DOMAIN SKILLS

Strategic Support Service Management: Strategising Service moves in various directions, ensuring profitability in line with organisational objectives. Formulating Software Support plans for overall development & accomplishment of top and bottom-line profitability.

Client Relationship Management: Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms. Identifying improvement areas & implementing measures to maximise customer satisfaction levels.

ORGANISATIONAL SCAN

Micropro Software Solutions Pvt. Ltd.

Technical Support Engineer – Dharampeth Nagpur (Maharashtra). Since Aug ‘2016’

Role: Spearheading activities related to Support & Services. Forecasting monthly / annual AMC’s targets and executing them in a given time frame thereby enhancing existing clientele for proper support.

EDUCATIONAL CREDENTIALS

B.C.A in Computer Applications from Nanded University (Appear).

H.S.S.C from Amravati Board .

S.S.C from Amravati Board .

IT Skill Set:

• Certificate in Computer Hardware & Networking 2011, from Govt polytechnic college Nagpur.

DATE OF BIRTH: 15 May 19

LANGUAGES KNOWN: English, Hindi & Marathi

Date:

Place: Pusad Mohammad Farooq Mohammad Aziz

Software Support

Strategy Planning

Sales Budgeting (AMC’s)

Functional

Support & Services

Market Intelligence

Promoting Demo’s

Client Relationship Management

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