Customer Service Engineer
Resume:
Maryam Abdulwahid
El Cajon, CA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Bank Teller
Wells Fargo Bank - El Cajon, CA
May 2015 to Present
• Made customer deposits and withdrawals as requested and retrieved account information
• Comprehensive knowledge of banking products and services and provided sales recommendations to clients
• Possess strong management, organizational and multitasking skills
• Ability to handle a various customer base, resolve problems and process transactions quickly to increase customer satisfaction
Customer Service Specialist
Macy's - San Diego, CA
June 2014 to May 2016
• Provided advice regarding customers' needs to continuously ensuring customers satisfaction
• Handled and solve conflicts between employees and customers
• Managed and set accountability between employees to meet departmental goals
• Recognized for enhancing customers on purchasing Macy's products Laser and Optical Engineer
Al Faroos hospital - Baghdad, IQ
May 2008 to January 2013
• Prioritized manufacturing projects to meet deadlines
• Operate and manufacture X-RAY and Lasik machines
• Provides focal point for technical communication within the Company management and may represent the Company as the prime technical contact to customers
• Analyze optical system performance
• Executed and operated Medical Laser machines
• Participated in operations meetings, implementing area improvements using 5S, and provided support to improve process control
• Perform scattered light analysis on optical/laser systems
• Documented all information in data spread sheet to maintain data accountability Education
Bachelor of Science in Laser and Optical Engineer
University of Technology, Baghdad Iraq
May 2008
Skills
• Excellent Verbal and Writing Communication Skills
• Understand new concepts quickly and apply them accurately throughout an evolving environment.
• 5S Lean Manufacturing
• Team Leader and Team Player
• Trouble-Shooting and Problem Solver
• Process Optimization
• work both independently and in a team environment
• Detail Oriented
• Decision-Making
• Attention to Details
• Analyzed Data Entry
• MS Office, Adobe
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