IT desktop/software support

Jose Camacho

Cell: 832-***-****

E-mail: ***************@*****.***

Profile

Bilingual and graduate Computer System Engineer enthusiastic for troubleshooting, programming and optimizing computer’s hardware as well as software. A self-starter and fast learner with a background in applying engineering to solve problems in a quick and efficient way. Seeking to fulfill a full-time Computer System Engineer position and begin my career in the field of engineering with a special focus in networking and programming.

Highlights

Fluent in Spanish and English

Goal oriented

Good time management skills

Great computer skills

Ability to multi-task

Excellent verbal and written communication abilities

Team player

Very coachable

Good positive attitude

Good under pressure

Proficient in Microsoft office programs.

Work History

Avantive Solutions

Tulsa, Oklahoma

04/2020- To present

Team Manager

As a team manager on this company my main focus is to guide, develop and coach team members for them to be successful and efficiency on the sales environment they are in. All of this is properly done by making sure the right decisions are made at the right moment in such a fast-paced environment like a call center. Some of the duties involve with this position are the following:

Supervising day-to-day call center operations by managing, training, mentoring and leading the team to success.

Supporting the call center team by making sure their equipment is working at any moment by verifying doing checkups on their computers every 2 hours. This is critical for our operations as the team members provide support to customers via phone for incoming and outgoing calls in a fast-paced environment

Guiding them through difficult calls, diffusing issues and problem resolution that cannot be resolved by employees

Establishing call center goals, analyzing trends, leading team morning meetings, motivating, educating and setting expectations to call center team.

Maximizing internal efficiencies and customer satisfaction.

Support other departments by taking on other tasks or projects and making sure they are done in a timely matter.

Team builder with excellent interpersonal and communication skills.

Maintain strong organization and attention to detail to ensure efficient operations.

Present performance reports by collecting, analyzing, and summarizing data and trends.

Train, develop and coach new Sales Representatives.

Volunteering Community Relations.

Tulsa, Oklahoma

04/2018- To present

I have been offering myself as volunteer at the church to help and teach children and teenagers from low-resource families, how to properly use their computers to efficiently deliver their assignments at school as well as helping them with different advance computer projects while I waited to get my work permit to be able to work in the United States.

Soporte SPI, C.A.

Maracaibo, Zulia, Venezuela.

07/2017 – 03/2018

Network Helpdesk

Made sure every station was working properly through remote instances on a daily basis generating a daily excel report on each one of them.

Gave support to different users on the network through remote control.

Troubleshooted every software and hardware available on the company to communicate the necessary changes or maintenance needed.

Ensured the efficient performance of the company network on a daily basis.

Gave support to all the network users in Microsoft Office programs such as Word, Excel, PowerPoint.

INVERDATA, C.A.

Maracaibo, Zulia, Venezuela.

01/2017 – 07/2017

Jr. Software programmer/Network helpdesk.

Collaborated with programmers in day to day programs troubleshooting.

Establish a new network in the workplace based on cisco’s networking which helped with the testing and programming of different systems.

Examined different customers request to come up with the most efficient way to meet the customer’s need in a timely matter.

Developed an algorithm based on a web environment which determined different zones values of properties in certain range.

Collaborated on the updates and new versions of different administration software based on PHP together with Postgres databases.

Ensured the efficient performance of every software by performing extensive maintenance to all the hardware supporting them.

Conveyed the results of every daily troubleshooting to all the software and hardware used by INVERDATA and communicated suggestions to improved its performance and make every system more efficient.

Education

Rafael Belloso Chacin University, Maracaibo, Zulia, Venezuela. 2013 – 2017

Bachelor of Science – Computer System Engineer.

Courses and Training

Complete English program. CEVAZ, Venezuela.

Basic establishment of networks with Cisco hardware. SPI, C.A., Venezuela.

Personnel efficient management. SPI, C.A., Venezuela.

Basic network analysis. Rafael Belloso Chacin University, Venezuela.

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