Manager Front Office
Resume:
Ria Anne Obieta **** SW ***th Ave
Beaverton, OR *7003
********@***.***
EXPERIENCE
Chili’s Grill and Bar Restaurant, San Jose California— Assistant Manager
July 2006-July 2019
Set and enforced policies on increasing team productivity and strengthening operational efficiency.
Offered hands on assistance to guests, and Heart of the house. Maintained cash intake and deposit records, increasing accuracy and reducing discrepancies.
Florentine Italian Restaurant, San Jose California — General Manager
September 2001- July 2006
Organized budgets, oversaw P&L’s and achieved margin targets, consistently to stay on track with growth plans.
Managed employee reviews, training, schedules and contract negotiations.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Marriott International, Santa Clara, California— Front Office Supervisor
June 1996- May 2001
Assisted Associates with day to day work and complex issues by applying motivational and analytical strategies.
Assessed personnel performance and implemented incentives and team building events to boost morale.
Established and updated work schedules and to account for changing staff levels and expected workloads.
Red Lobster Restaurant, San Jose, California- Dining Room Manager
November 1994- May 1996
Set and oversaw weekly and special event plans.
SKILLS
Staff Management
Employee performance
evaluation
Issue Resolution
Recruiting and Interviewing
Operations Management
AWARDS
St. Jude Fundraising Award
Chili’s Restaurant
Associate Guest Service
Award Santa Clara Marriott
Employee of the Year Award
Region 9 (CA & NY) Red
Lobster Restaurant 1995
LANGUAGES
English, Spanish and Filipino
Delivered in depth training to employees in food preparation and guest-facing roles to promote strong team performance. Directed activities of team of skilled back of the house employees preparing and serving meals.
EDUCATION
St. Paul College, Manila, Philippines — Bachelor of Science Major in Hotel and Restaurant Management
June 1989- March 1992
Contact this candidate