Nicole Junco

**** * ***** ***, ***** FL, ***** 954-***-**** * add3tk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Amazon.com, Inc. Opa Locka, FL

Area Manager II Spring 2018-Current

● Launched a 1 million sqft fulfillment center, handling over $300,000 in orders daily

● Established and maintained quality control by analyzing customer service metrics and eliminating bottlenecks

● Lead in-house customer satisfaction initiatives by being the point of contact and problem solver for associates

● Drove continuous improvement through project management as the subject matter expert

● Mentored and collaborated with multiple transferred managers to effectively run departments of 80+ associates

● Lead a team of 90 associates while reviewing daily work forecasts and determining labor and productivity requirements needed to meet a workable demand of over 150,000 units Area Manager I Summer 2016-Spring 2018

● Launched a 700 thousand sqft fulfillment center, training and leading over 300 associates

● Developed 5 new managers to run process flow through risk assessment

● Created contingency plans and lead a team of 9 managers during peak to focus on volume extraction

● Implemented new audit system that decreased customer returns by 22%

● Implemented standard work practices, showing a seven week improvement in rates from the previous managers

● Identified lean processes by strategically targeting barrier removal resulting in 10.5% productivity increase Cintas Pembroke Pines, FL

Sales Scholar Intern Summer 2015

● Assisted in sales presentations, secured appointments and sales with clients gaining insight in operations, service and production within the company by working in each segment State Attorney’s Office - 11th Judicial Circuit Miami, FL Intern in Assistant State Attorney’s office Summer 2013

● Assisted attorneys by reviewing affidavits and observing in court proceedings, gaining a vast understanding of criminal prosecution and defense procedures

Starbucks Coffee Company Pembroke Pines, FL

Lead Shift Supervisor Summer 2009-Spring 2011

● Responsible for employees, training, ordering inventory and ensuring the store met the necessary requirements to run efficiently for all safety, fire and health codes

● Point of contact for all customer facing issues and operational escalations EDUCATION

University of Florida Gainesville, FL

Master of Science in Management May 2016

Bachelor of Arts in Criminology and Bachelor of Science in Psychology December 2014 Minors in Business Administration and Entrepreneurship LANGUAGES

Fluent in English and Spanish

● Applied these languages abroad by traveling 14 countries in Europe and South America, immersing myself in their cultures and customs

Hobbies

● Enjoy staying active by traveling, running, spear fishing and reading thrillers in my spare time

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